flybreeze.comReviews of flybreeze.com

Worst airline I have ever flown on. First and last time for sure. I recommend any other airline

This airline is worst than spirit. Customer service straight sucks and the will ignore you on the live chat. No willingness at all to help the passenger. Travel with caution if you travel with them. There is no customer service phone only trach live chat.

Do not trust this airline. No customer service, ZERO. They have a worthless chatbot on their website, NO customer service telephone line. What do you do when you have an issue? Suck it up.

Do not ever fly this airline! Had a flight last night at 5:20 PM. Boarded and sat on the runway for six hours. At 11:50 PM they told us that the crew timed out and we would get out this morning. Head to Uber, get to a hotel, get an Uber back this morning for a flight at 8 AM. That flight has been delayed from 930 not till 10 AM. Poor management poor planning best dis organization. Any reduction in flight is not worth the hassle in aggravation of having to pay for a hotel and two Ubers and missing day of work. Customer service will do nothing, telling you that they can’t control the weather. I know they can’t control the weather, but they could control having a flight crew and plane ready for a flight they rescheduled.

Passengers are asked to be at the airport 2 hours before flight due to TSA issues. Breeze agents don’t open until 90 minutes before. 3 agents stand at the ticket counter doing nothing until the magic 90 minutes. The line for multiple flights waiting to check in is halfway down the RSW aitpirt. This happens at many airports they service. Operational changes should be made to process passengers earlier giving them ample time to get through security, get to the gate, and with a little luck get a get a beverage or snack before boarding. It would be nice if they factored the passengers into their operational equation.

Terrible reliability, customer interface and service. I booked a short nonstop flight 6mo in advance, they changed it to a staged flight with a duration more than twice as long within two weeks (why advertise a non-stop if you're going to change it to a staged flight that far in advance--unless you're baiting?)-- it was a royal PITA to get it cancelled and refunded. Their website initially didn't provide an refund option for me and their customer service was terrible/ unresponsive. I burned hours of my time to (finally) get the refund. Would

I am extremely disappointed with my experience with Breeze Airways and would strongly caution others before booking with this airline. I purchased a $588 ticket for my son, a college freshman, to travel from Hartford (BDL) to New Orleans (MSY) so he could spend spring break with his grandparents. I am a single mother currently working abroad for an international organization to support us both, so this was not a small purchase. When it was time for him to check in, he received a message asking if he would take a different flight for additional compensation, which suggested that the flight had likely been oversold. Despite that, he proceeded to the airport. My son traveled over an hour from his university to the airport. When he arrived at the counter, Breeze staff refused to allow him to check his bag because they said he needed to be there one hour before departure rather than 30 minutes beforehand. Because he had already traveled to the airport from campus, returning to his dorm was not an option. What happened next was even worse. The staff refused to help him reschedule the flight at the airport and told him he would have to contact customer service. The problem is that Breeze Airways does not appear to have real customer service. The only option was a text message system, which eventually responded that the entire ticket had been canceled. So after paying nearly $600 for a ticket, my son was simply left stranded at the airport with no assistance, no rebooking, and no meaningful customer support. This experience felt like a pure cash grab. Breeze took the money, offered no flexibility, and provided no real human customer service when a young traveler needed help. Airlines deal with delays and missed check-in deadlines all the time. Responsible carriers help passengers find solutions. Breeze did not even attempt to help. I will never book with Breeze Airways again, and I strongly recommend that others think twice before relying on an airline that offers so little support when something goes wrong.

Accidentally cancelled my flight and contacted them to undo the cancellation— they wouldn’t let me. Wasted so much money. I also have a lot of points with them that I can’t use unless I have enough points to purchase the flight in full. Bunch of crap.