flybreeze.comReviews of flybreeze.com

Sitting on this plane waiting for a gate. Jacksonville and breeze are the pits

Absolutely terrible experience with Breeze Airways. I will not fly this airline again. Our flight from Tampa to Norfolk was originally scheduled to leave around 8 PM. It has now been delayed repeatedly—first to 10 PM, then midnight, and now after 1 AM. I’m traveling with two young kids who are now awake hours past their bedtime, sitting in an airport late at night with no plane at the gate and no Breeze employees there to provide any information. I understand that delays happen. What I don’t understand is repeatedly moving the departure time back by hours with seemingly no reliable plan or communication for the passengers waiting at the airport. When you’re traveling with children, reliability matters, and this experience has been anything but reliable. I took a chance flying Breeze instead of sticking with the major airlines I normally use, and I regret it. Whatever I may have saved on the ticket was absolutely not worth the uncertainty, lack of communication, and disruption to my family. This experience has convinced me that I’d rather pay more to fly Delta, United, or another major carrier than take this kind of gamble again. Breeze lost me as a customer.

Awful 16 hour delay.

Breeze airways lost my luggage. terrible customer service that’s completely unresponsive. still have no idea where things are at. Rest of airport staff was rude and unhelpful.

My wife and I have been customers of Breeze Airways for a few years now and have flown them many times. However, after our scheduled flight tomorrow, we won't be flying Breeze any longer, just too many issues. The airline touts a new, modern aircraft fleet yet there are just too many equipment and schedule changes for to consider Breeze dependable any longer. Tomorrow we are scheduled to fly out of Tampa. It was advertised as a modern AirBus aircraft. However, just received notification today that the "equipment" has been changed. I had a feeling this was going to happen because our flight was not close to full and have had Breeze change equipment on us in the past to smaller planes. So, now we are flying on a smaller Embraer aircraft that is almost 20 years old and does not even have WiFi (which was one of the big items advertised for our flight). Also, we had originally reserved at the front of Extra Legroom section. But, as part of the equipment change to a smaller plane, we have been automatically reassigned seats farther back. I luckily was able to reserve a little better seats from the very few openings that were left. In the notification they also called for "volunteers" to give up their seats because the smaller plane was now overbooked. This is not the way I want to be treated by an airline, and things like this seem to be happening to us more and more when flying Breeze. I want dependability and consistency; over time I have seen these two aspects erode with Breeze Airways. So, tomorrow (and the return flight next week) will be our last. If Breeze wants to retain its customer base, I suggest they place the customer experience at the top of their priority list and quit switching equipment around to pack us in like sardines.

The airline itself and the actual cabin and airplanes are comfortable but this fly breeze.com, forget about it no communication no assistance.!! They promise you points and if you're not absolutely dotting your I's and crossing your T's on the website you lose your points! I had 21, 8 00 points and I logged out of my Breeze account went back in and they disappeared. I canceled my Breeze rewards visa and therefore Barkley was canceled don't ever ever ever get a Breeze easy Visa card, that's all I can say. You're going to be bald by pulling out your hair on trying to retrieve the points that were taken away from you!! I hope this helps

We flew first class on @breeze airlines on July 24th from Norfolk to San Diego. The plane was dirty you could see the cup stains on the seat consul. All passengers could use the same bathroom and there was no food service for a five hour flight. Coffee was horrible. The worst part was we had to wait two hours for our luggage after we arrived in San Diego. I predict they will be booted out of San Diego Airport soon as I was told this was not a one off.

If I could do 0 stars I would. First flight was delayed for maintenance which caused me to miss my connecting flight. Next flight they can offer me was 2 days away. No lodging compensation. They are refunding me a small portion of my trip while I now have to spend $560 to get home. They don't have enough flights to fix there own mess ups and don't compensate outside of that. They suck