flybreeze.comReviews of flybreeze.com

Nicole J from booking hangs up on me when I’m trying to make a Reservation I call back and finally get ahold of her and asked her why she hung up she said it’s there system. I asked why didn’t you call back she said she went on break I’ll take Delta .

Breeze is the worst airline that a person can fly on. looking at the cost, you think it will be beneficial for quick flight, but NEVER choose Breeze no matter what. My flight was delayed every hour for about 6 hours the day before my sons birthday. We paid for a vacation package at universal and due to the delays we found out at 9pm that night that the flight would be moved to 1pm the next day, which would have ruined our plans. We had to drive 8 hours from Gulfport to make it to Orlando the next day for our son’s birthday. Breeze chat box was the worst and wouldn’t let us cancel our returning flight even though it was their fault we had to drive so last minute and late at night and early morning. I asked for reimbursement, submitted the form, and was denied because they said it was out of their control. This airline is all about money, doesn’t have a direct person to speak to, and jacked us out of our hard earned money.

Delayed my flight by 2hr 45m making me miss a family emergency then cited my flight wasnt delayed by 3 hours so no refund could be issued... what a play on rules there.

I will never fly with Breeze AGAIN! I get to the airport 2 hours prior, as suggested. They have delayed my flight twice now within an hour span. My original flight was suppose to be 4:42pm, changed to 7:00pm, now it's 8:00pm, with zero compensation. I have never experienced such a horrible experience with any other airline. Their excuse for the delay was to complete a "maintenance check". That should trigger some sort of compensation. It's not as if severe weather caused the delays, which would be understandable, but maintenance check? Thats an issue with the airline not me or Mother Nature. Here is to never flying with this third rate airline and hopes that they go out of business like Spirit did!

Customer support is atrocious. The fact that this airline does not have a phone number to call for support is one thing but then to have customers waiting 5-20 minutes between each text message is baffling. If your only means of communication is text messaging then make it so we get responses QUICKLY and efficiently.

My daughter was flying from PA to FL to visit me. She got to the airport 30 minutes before the boarding time and the gates were closed. They boarded early and left early without any notice. She called me upset because they paged her and she told them she was at the airport almost there and they said " you have 8 minutes ". She ran to the gate to end up being left behind. They knew she was coming but didn't care and left without her! SAD! The people at the gate were very rude and unhelpful. I will never use this airline again!! They do not care about the customer they only care about your money!!!!

First of all, there is no phone number for Breeze, you are forced to communicate to a chatbot, and then possibly get transferred to a human. I was booking a domestic flight for my brother, who is a minor, and everything was going fine. It asked for his name and birthday, and I then proceeded to pay. Something came up, so I had to rebook it for him and went through the process again. The day before the flight, I noticed the information on the passenger details showed my name. So I tried to get a phone number, but of course, they don't have one. I explained the situation and the fact that there must have been a mistake on their end since it asked me for PASSENGER details, and that was what I entered. After communicating through their live chat and asking for a supervisor, they said that they wouldn't help me and to cancel and rebook (the fare was now doubled) and that they were done responding. I found it funny how in the same message, the supervisor admitted that he could see it was never for me, and that the previous booking showed my brother's name and details. Absolutely atrocious customer service and lack of care for the customer. Will never make the mistake of spending money with them again.

First of all, I never write reviews, but I'm taking the time so that hopefully someone will read this. So I missed my flight due to security holding me and not giving back my shoes which I will never understand I am a US citizen a native Floridian. I look like anybody's mother, but for some reason I was detained for over 20 minutes, so because of that, I missed my flight. So my baggage was put on the plane from Tampa going to Columbus. Without me! I immediately could not get anyone from Breeze Airways to help me. I stood at the gate for 30 minutes. Finally, I went down to the ticket agent told him what has happened and basically I lost all the money for that trip., and they could not get me on another flight that day. All the while my luggage is still going to Columbus without me.. so I had to book a one-way ticket through Southwest that would get me in Columbus at 9:40 at night. So basically, I was trying to get Breeze to hold my luggage since I would be there that evening. They told me that their baggage office closed at 8pm , so I would have to wait until morning because the southwest flight was coming in at 9:20.! I promptly found out there is no phone number. I REPEAT THEIR TRULY , POSITIVELY, WITHOUT DOUBT, IS NO PHONE NUMBER FOR BREEZE AIRLINE. THAT IS A PROBLEM.!! It took me 158 Texts and 5 hours going back-and-forth explaining the situation. ( I am not exaggerating.) Then they tell me my baggage is going back to Jacksonville.? But why??? I don't live in Jacksonville. I'm going to Columbus.!!can't they just hold my baggage? I told them I don't care if they dumped everything out, and throw it in a garbage bag. I have nothing to hide, but I have medicine in my bag that I need.! it was only then, that things started to change and they finally told me they would put my bags into Southwest..( I found out there is a liability clause regarding putting a bag on a plane without the passenger and with medicine inside the bag, it could leave them in a whole lot of trouble) so I will say my baggage was at Southwest when I arrive that night. The point is it should not have taken five hours and only text messages....I should've been able to call somebody... So keep this in mind if you're booking with them that is something happens you cannot call them. I would never fly that airline again, Southwest is much easier to deal with. I lost an entire day of this trip, and over $400.... There is no excuse for any of this.... Good luck