FLX BikeReviews of flx.bike

I am waiting for my Babymaker Pro. I wrote some emails, got response after 48 hours. Always nice and informativ answers. All questions answerd. I am from Germany and know what ist good customer service. This is nearly as perfect as here in Germany. Not received my bike yet, but that’s crowdfunding. Looking forward to get in in Feb. Keep up the good work, looking forward for the next update.

I bought the FLX Babymaker bike during the initial Indiegogo campaign. It arrived a month later than they planned but I got at least two notifications a week after they were in the production/shipping phase. I continue to get one or two updates a week. I don't understand all the negative reviews about customer service responses. I sent two emails on two issues and got a response in a day or two. There is a ton of information constantly updated on their Facebook page and their website. FLX is one of the best companies I've seen in regards to their information sharing and customer service response. I've not been able to ride my bike more than once as it's winter and cold here in Chicago, but the bike is solidly constructed and quite beautiful. Please don't believe these bad reviews about FLX customer service.

I have purchased 4 bikes from this company and 2 bikes from another so cal based company. I have had good experiences with both. FLX to me, does the best job they can and although I know some people have had some poor experiences it is the nature of a small business that has a sudden surge in business with a hit product that sells 10 times what they expected. They were not expecting that volume and not prepared for it. I ordered my Babymaker 4/15 and a blade 2.0 5/15 and received both on 12/1 with no problems. Sorry to those who have had issues

Ich habe das FLX-Trail erworben, und bin mit allem sehr zufrieden. Während der laufenden indiegogo-kampagne und nach der Lieferung war die unterstützung bestens!