FLX BikeReviews of flx.bike

I bought and paid for my FLX Babymaker Pro in July 2020 and for twelve months I heard absolutely nothing from the company. By late summer 2021 I started to enquire about the situation for delivery and eventually I received impersonal generalisations including an amazing response that they could not give me any further information, but they assured me that it was in progress, and I would receive it soon. Of course, that was a totally useless and unhelpful response. So, I followed this up with regular emails and I received occasional generic and uninformative replies. Toward the end of 2021 and some eighteen months after purchase I was becoming enraged, and I was contacted by a senior member of FLX staff who apologised profusely for their failings, and he suggested that FLX swich form the Babymaker Pro to a new bike that was shortly to be manufactured in the USA. This staff member had clearly been instructed to clear up the backlog of significant issues as so many customers were still awaiting their goods after over eighteen months and longer. He indicated that there had been quality control, production issues along with transportation difficulties. I indicated that I was reluctant and after discussion he offered a nominal compensation to affect goodwill. At that point we failed to agree, and it was passed to another senior member of staff, and she stalled and offered some unhelpful suggestions and weak explanation s for the situation. By this time, any confidence that I might have had with FLX had dissipated and I just wanted the money back. In the end after weeks of communications and hurdles that FLX placed in the way to frustrate the refund I finally received the return of the purchase price two days ago. As a result of my experience over the last nineteen months where FLX proved to have appalling communications, dreadful customer service, weak controls over production and quality control I concluded that I would never associate with this company again. As a result, I would advise any customers/potential customers to avoid FLX and do not place your money or rely on their product quality. Sadly, I have seen many FLX customers around the world experience a similar frustrating and stressful experience with FLX and I would urge others to rethink their purchase if they are already committed and those who are considering a purchase to think again!

If you enjoy changing tires, this is the bike for you. My wife and I each got one last year. Both of her tires blew out on the second ride. I use mine day to commute to and from work and I have lost count of how many flats I've had. On top of the shoddy tires and wheel construction, the battery lasts a third of the distance the manufacturer claims. If I'm lucky, I get fifteen miles out of a full charge, nowhere near the forty five advertised. Several months ago, the display on the bike stopped turning on approximately half the time. Then, it would read ten mph, regardless of how fast I was going. Two weeks ago, the speedometer stopped working period. Tech support has being utterly useless and claims either every problem is my fault or the bike is out of warranty. I can't even sell it because I'd feel guilty leaving someone else with this piece of trash bike.

I ordered TWO of these bikes in May 2020! I got shipping notifications for them weeks ago but when I try to track the bikes, they say there is no tracking information available. On the 16th of August customer support said they would update me but I've heard nothing from them since. The lack of information is terrible. WHERE ARE OUR BIKES?

Never had worse customer service from any company. Ordered it in April still waiting. I was told I would get it June then July then August then September now I can’t even get a response so it may come but I’m not sure. However they are taking money for a new bike even though the ones who paid months ago still haven’t got there’s. That’s what happens when the clown runs the circus.

Hat seine Crowdfunding Kampagne null im Griff, mittlerweile bald ein Jahr Verspätung und ein unfassbares Chaos beim liefern inkl. plötzlichen horrenden Gebühren die angeblich nicht anfallen sollten. Kundendienst super schlecht. Ich weiss bis heute nicht, ob ich irgendwann eines dieser Bikes bekommen werde.

Delivery after more than 1 year. Faulty parts: Bike computer defaults to "ERROR" Missing parts: Charger cable doesn't fit bike. Misaligned parts: Handle bar mount and other parts aren't aligned properly, looks really ugly. Non-fitting parts: Accessories like the bell have a diameter that doesn't fit the handle bar. Bad fit and finish: poor paint job. Understanding this is a kickstarter campaign, this is probably my own fault. Never ever again though.

Trusted them in the Babymaker campaign on Indiegogo. After a while I started to understand they had no idea on how the bike's being produced. They had zero quality control. They had zero customer service. They had zero respect for customers outside USA, mainly EU customers. People who never had or knew e-bikes will find it amazing (if they get it). People who knows bikes and e-bikes will find it average or even below average bike. The pandemic affected us all. Let's not make it an eternal excuse for lack of professionalism. Got a chargeback. I'm now very happy. Everybody makes mistakes. Trusting FLX was surely one of my biggest...

Seit einem Jahr nur vertrösrungen Standart antwort WE Work hard es werden heute noch Bikes Angeboten mit einem möglichen Leitertermin für Juli dies ist jetzt schon absehbar unmöglich zu halten warte heute noch auf mein Bike vom letzten Juli jeden Monat wird es weiter aufgeschoben nicht zu empfehlen. So Update 9 Monate nach meiner letzten Bewertung immer noch kein Fahrrad mehrmals leere fullfilment Aussagen und 1000 ausreden aber kein Fahrrad jede Wette das ich das bestellte Fahrrad von 2020 Juni definitiv nicht 2021 bekommen werde. Finger weg von FLX !!!!!!fällt nicht auf die Propaganda rein!