Rick A.
These guys overpromised
A marketing firm had cheated me and nearly wrecked my online business. My losses totaled $170,000, but suing them was not a good option because the firm is insubstantial and its officers asset-poor. Enter Flux Credit, which sold themselves to me as a company that could get results, even if it required legal assistance. They overpromised. Turns out they are nothing more than bill collectors, a skill which I possess myself. I told Flux Credit up front that bill-collecting was not the kind of help I needed. They said okay, we can help you anyway. Unfortunately, they failed to deliver. A customer rep named Lawrence Kelly was assigned to my case, but he dropped the ball repeatedly. I had to call him for progress reports, and although he promised to move things along and get back to me, he failed to do so no fewer than four times. At one point, his superior mentioned giving me back my initial fee of $200, admitting there was not much they could do to help me. When I recalled this offer to them before we parted ways, they said, well, no, they couldn't do that. My memory is foggy concerning how I found these guys, but it may have been on CraigsList. That turns out to be a bad place to seek legal help. Flux Credit strikes me as a legitimate firm, but they exaggerate their capabilities, and the customer rep who handled my case was negligent, irresponsible and did not do the work for me that he had promised, including making some phone calls. He tried to fake having done so in one of our calls, but I had to remind him that he didn't even have the name of one of the fraudsters he purported to have called, nor contact information for their lawyer. In fairness, the intake guy (Jeremy) I first spoke with was polite, patient and legally knowledgeable. I say patient because I hung up on him when he first called. I hadn't realized that I'd put out a feeler to his company and that he was just getting back to me. A real professional -- which is why I've given them two stars rather than one..