Fluid is a community sharing app that allows you to rent things from your neighbors. Need something? Borrow it.
Fluid Market (fluidmarket.com) has 99 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Sarah S.
I used this service a solid 10 times and had a car rented to me that broke down 3 hours from my house. I had to pay $200 for Lyft because there was no assistance on Fluid’s end. Now I have been corresponding with them via email for a month now and have not received ANY refunds. The customer service is completely automated and the cars are pieces of junk that have hail damage, smoke smells, and are not reliable. Stick with Turo or a normal rental company.
antoni F.
I bought fluid mask had a great deal of difficulty with getting the codes in the box to work when my computer crashed. I reinstalled flute fluid mask it will not accept the codes in the box cannot make contact with fluid mask back up service and existent
Sherry V.
Fluid is amazing
Laura
Horribly executed. The idea of truck sharing seemed smart to me. However, the experience was more than frustrating. After completing all of the steps required to retrieve the key, the lock box code was not working. I could not contact the lender through her phone number because it was not in service. There is no customer service number to call for help, only an email. Some how, the worker for Fluid was able to contact me. Apparently, The location of the truck had changed because the previous borrower had left it in a wrong location. I obviously was not made aware of this and was not going to be charged more mileage to pick up and drop off at a further location. The Fluid Employee let me know he would bring the truck to me. As a way to apologize for the inconvenience, I was given a code for a discount on my next truck rental. I will not be renting a truck through this business so the code it useless to me to which the employee stated I could give it to a friend. To top off the hour long frustration of trying to figure out what was going on, the bed of the truck was filled with loose hay, dirt and broken tree branches. Our already delayed move was more delayed in having to sweep the truck. I think the concept of this company is great and the pricing is good but the customer service and execution was extremely poor.
Aaron B.
Horrible company. I rented my car and a user hit something with it. They now will not return my emails or contact me. I now have to get legal help and try to get money back. They told me it was totally covered under their insurance. Now won't even write me back. DO NOT USE THIS COMPANY!
Addison D.
It was so bad. I rented my car out to a user, who then totaled the car. Fluid gave me nothing, now I have to sue them. Horrible experience. Will never use.
Austin M.
Horrendous. Rented out a car, then the driver totalled it. What did Fluid do with their "1 million dollar" insurance policy? They found the car to be worth HALF of the value. I showed them dozens of pieces of evidence about how they are ripping me off. They wouldn't budge. Now I have to take them to court. DONT EVER RENT ANYTHING ON FLUID!
Austin
Posted my car on Fluid. Thought it was so awesome. Well, the first renter crashed the car.The police report said there may have been alcohol involved. Fluid said they were not at fault, after they had told me I could cancel my insurance cause they had it covered. They then blamed my car for the crash, and told me they wouldn't place the insurance claim. So, thanks to Fluid I lost my car as it got totaled, and now have to file a lawsuit against them. STAY AWAY!
