Fluid MarketReviews of fluidmarket.com

For anyone needing to use a vehicle more than a few hours, you may want to confirm the total cost with taxes. If we would have gotten the rental it would have had actually cost us more than Enterprise,Penske and Ryder. May be good for those who are in high volume delivery or in a pinch due inventory at other established rental companies.

Lenders are very slow to respond.

Horribly executed. The idea of truck sharing seemed smart to me. However, the experience was more than frustrating. After completing all of the steps required to retrieve the key, the lock box code was not working. I could not contact the lender through her phone number because it was not in service. There is no customer service number to call for help, only an email. Some how, the worker for Fluid was able to contact me. Apparently, The location of the truck had changed because the previous borrower had left it in a wrong location. I obviously was not made aware of this and was not going to be charged more mileage to pick up and drop off at a further location. The Fluid Employee let me know he would bring the truck to me. As a way to apologize for the inconvenience, I was given a code for a discount on my next truck rental. I will not be renting a truck through this business so the code it useless to me to which the employee stated I could give it to a friend. To top off the hour long frustration of trying to figure out what was going on, the bed of the truck was filled with loose hay, dirt and broken tree branches. Our already delayed move was more delayed in having to sweep the truck. I think the concept of this company is great and the pricing is good but the customer service and execution was extremely poor.

Everything else looked great ...reading the website and reviews... until I entered my form of payment: the standard Social Security Direct Express MasterCard-backed Comerica Bank debit card (56 million Americans have it.) Customer Service informed me that they don't accept forms of payment unless attached to a bank account (they keep saying "debit card" but ours say "debit" right on it, so I dunno.) I then went to Western Union and got their NetSpend reloadable Visa-backed debit card. Fluid doesn't take that either. I assume they accept Visa and MasterCard just not ours, social security recipients many of whom can't have a bank account, so we're just out of luck - for now. I continue to follow them on social media waiting for them to change that policy because by all appearances, it's an otherwise lovely company. Still I can't give more than 2 stars because that's my personal experience. And that's generous, all considering. EDIT: so if you can't have a bank account, you can't use Fluid. Thanks for the clarification.

I like the idea of the app but it's basically a craigslist rental service, the company needs to be a bit pickier about the items that are available and the pricing as well. I have had a pack n' play that was a 'neighborhood need' listed on the site for over 6 months and have not had 1 inquiry... hopefully they can adjust their model to be successful.

Haven't had a lot of interest in my offerings.