Fluid MarketReviews of fluidmarket.com

Signed up, but didn't even get a chance to use the service because they canceled my reservation with no explanation or remedy the week of my move. Very unprofessional. Don't bother with this company if your rental is important.

Tldr avoid Fluid! Time and money wasted! Address was wrong on the reservation, and the car number on the description vs car number on the photo are different. Had to call multiple people just to be given half correct info... Wasted an hour of 2 people looking for the car...

this is such a great idea but poorly handled and executed for the small business sector. complete waist of time spent hours trying to get the program right. then was rejected after my money was taken.

Worst service ever. Complete hassle to set up. Went to pick the van up and the back window was cardboarded up. Hassle to get them to cancel the reservation and get a new reservation. 2nd van was full of dirt and trash. They say they charge a cleaning fee, but the vehicle was dirty inside. Drivers have difficulty getting verified. Cannot reassign a vehicle after the reservation is active, even if you click the enable drivers to access all vehicles option. Such a scam. This was our first time using them. I have spent 2 days on the phone to their support and texting back and forth. I have a business to run and don't have time for the pettiness of this service. It sounded like a great option while 2 of our fleet vehicles are in the shop, to keep our crew out working.

This company is a scam

No communication, no information or instructions how to get the truck and after signing up and giving credit card, licenses and paying extras and agreeing to excessive fees if you don’t upload photos or do everything in their 20 point plan, you get charged. If you need to extend the rental, they double the rate. There is no customer service phone number and they didn’t answer the messsges before the rental or even 30 minutes past the rental start. If you give up and try to cancel because you can’t get the truck, you are out the funds. Then - it’s 5-7 days to get 150 deposit back. Let’s hope we get it back. No phone number and lots of bad reviews. Don’t do it. The stress of moving things Is hard enough - don’t use this terrible company to save a few dollars. They are bottom feeders. Their Facebook page is stripped from any comments or reviews by users. They post these ego boosting articles about the founder instead. I would never use them again.

All you need to know about my experience is that the truck wasn’t where we had agreed upon in the app - in fact, it was an hour (45miles) in the opposite direction from my actual planned trip, which already was 1.5 hours. In grand total, this hiccup added 3 hours of drive time to my day, at least $50 more in gas, and threw off my movers in two locations by 2 hours each. Customer service barely comped the miles they added to my trip and hilariously gave a promo code for $30 off my next reservation with them.

I rented from fluid for the last 9 months. 9 months I gave them my money weekly. Their customer service lies regularly. I have proof in the form of text proving countless lies. They do not care about the customer, only Amazon. The claim on their website their "for the diy-ers". Ha! Laughable. 9 months at 350-390 a week. Yeah, you do the math. The last few weeks I was late extending my reservation but I always extended it! Two days ago they demobilized the van because I was late. I was to receive my paycheck in the morning and immediately pay. Nope. They said we're coming to get the van. This had been my work truck for 9 months. It had basically my whole life in it. They refused to mobilize it so I could remove my belongings. The "executive of trust and safety" gave me a call and claimed I threatened his customer service because I said I'd leave a bad review. I said we're in the middle of a worsening pandemic, I'm a single mother and just trying to make ends meet. He said that's not an excuse and that they can't give out freebies.... I have NEVER gotten anything for free. I have paid over 15k to this company and they couldn't help me out. Guess what? There is a vehicle shortage here in Seattle and Amazon needs more rigs. Gee. I wonder who is going to get that van now??! The executive made sure to let me know how inconvenient this was for him, "having to send one of his guys to get the van at 8pm on a Thursday night his time". That's literally a quote. He said it, 3 times. He called from a private number and refused to give his name. Fluid also has a Safe Driver's Cup. It's a competition for the best driver in your region. According to their terms and conditions for said competition they owe me nearly $5,000. Of course, they have changed the rules since I've attempted to collect. The last 14 weeks I've been asking about the money they owe me. I'd get a new answer or no answer at all. They are liars and con artists. Don't waste your time.