FDEReviews of flowerdeliveryexpress.com

Looking at all the stellar reviews on this site for FDE, I keep wondering why there seem to be so many of them that are posted on the same day by folks who seem to never review anyone else before or after? Perhaps, due to exceptional service outbreaks they have sudden bursts of satisfied customers? Or maybe there is another, more sinister explanation? In short - arrangement that was advertised for promotional rate of $45 ended up costing me $102 after all the hidden fees were added. Their 4-hour delivery promise was bogus - they called me at 8pm saying they could not fulfill, and they could deliver next week (when the recipient would be traveling).

I won't go on and on as it seems everyone is experiencing the same thing with pricing. 2 days many calls later I was told I could finally cancel my order and they would credit my card. We will see how that works out. I will be reporting to the BBB as well.

Terrible Will never do business with them again

This company is a scam, straddling the line of the law. My order was placed fraudulently by the website when a pop-up ad regarding reduced shipping prices submitted the order when I hit close. I did not want this order to be placed as I felt the prices were too high to be worth the value. I immediately called the customer service number and the representative stated my order was placed on hold, but they refused to take my information or order confirmation number. Without knowing who I am or what my order is, how can they state it was placed on hold? Then they said I had to call back after 11:00am the next day to receive confirmation of the cancellation. When I explained this was a next day delivery, they hung up the phone. Seriously, they hung up on me!!! The next morning's multiple calls to customer service fared no better. The representative kept me on the line, refusing to talk to me, while I heard him and the other representatives laughing and singing. Then he placed me on hold, again without acknowledging me at all. The reason, he had started another call which was conducted in his native language. The other attempts also resulted in hang ups and automated messages saying we will call you back. What a lousy, scam of a company this is. Even after placing an online dispute via their website, requesting help with the cancellation, I received an error message stating that multiple requests from the same IP address will impede the ability to assist me. I only placed one request through the website, but again this is an example of a scam and how they set up safeguards to straddle that line. This is your definition of customer service? I had to call Visa to dispute the charge, opened an incident with the Better Business Bureau and am placing this review on every social media site I can find. If you still choose to use this company, please remember you have been warned.

Avoid heavy frustration - do not use this website! FDE has drawn $89 from my credit card - no flowers has been delivered. I cancelled the order 2 min after placing the order since FDE added a fee after I had accepted the amount of payment. I have e-mailed FDE 2 times - NO answer. When you track your order NOTHING appears. A standard message says "Your order is en route". I have called FDE 3 times, this is what happens: You are met with a "oh, Mam, I am so sorry to hear that you are not satisfied. Let me transfer you to my supervisor and he will help you sort this out". I was transferred and after 5 min I finally got a male person who hung up on me. I did not get a chance to explain my issue. The second and third time I called back I was transferred to a answering machine. I have still not heard one comment from FDE - neither is my money back into my account. Shame on you FDE for running such a bad business.

I ordered from flowerdeliveryexpress after reading all the good reviews, i even upgraded to there exquisite option. Roses got to the destination, and started dyeing the very next day. The recipient a family member called on the 3rd day, and was rudely told she should have called on the first day. Didnt inform me, cause she felt that it would be rude. Ten days later i received a email with a credit for $52.22, I was ready to us it and called my family member to ask which flowers she would like. I was informed of what had happened, to my surprise because I paid extra to upgrade to their exquisite program at an exorbitant price, that guarantied me fresh for up to 7 days. I tried calling, but the line got cut off, I wrote them and no answer. I believe that they are writing their own reviews, do not take a chance, they dont care about the customer. Call a local florist to where you are shipping your flowers, because it is exactly what this web site is going to do. You will get it for less, and you will get a better outcome. I dont want this website to ruing anybody else special occasion. Plus as all the other reviews read, shipping and handling is more expensive than the flowers.

I only wish I'd seen these reviews before I used FDE. I experienced everything these reviewers experienced and this so called flower delivery service ruined a special moment and occasion. I am contacting BBB with all the documented correspondence by email and voicemail records by end of business day today because FDE should NOT be conducting this business in such a manner. It's disgraceful. SHAME ON YOU, FDE.

Shame on this company! They didn't deliver the costly upgraded flower arrangement - they delivered a plant. The funeral is long over and the people who should have had the flowers are now gone. The phone number takes you to an essentially non-existent customer service after you talk to people you cannot understand...but nobody answers. Oh, after 20 tries, I finally talked to a human, sort of, while hearing dozens of other phones and voices so loud that I could barely hear some of the words spoken by the human on the other end of the line. She said she would call the florist and leave a message on my voice mail but she didn't do it. They are so shady I don't know how they can even be in business. SCAM!