FDEReviews of flowerdeliveryexpress.com

Stole money from my credit card. Украли деньги с моей кредитной карты.

Discounts are offered only to later tack on additional unjustified charges. They promise satisfaction guaranteed, but that's only if you complain on delivery! How could my girlfriend complaining upon receiving a dozen roses. Like that's going to happen! They came in a box, not a vase as shown in the ad for my price selection. The leaves were wilting one day later. We were both extremely disappointed! They scam you with additional costs and misleading advertising. Never again! Stay away!

I ordered flowers that were guaranteed delivery on Friday and also purchased the Deluxe package, which put my order as priority whilst ensuring a little better flower quality and quantity. Long story short, they arrived the next Tuesday. The flowers were the wrong bouquet (they were suppose to be Purple and White, they arrived Red and Orange), the card was wrong (they squeezed the text into two lines by taking out spaces), and lastly there were about 5 flowers in the "Deluxe" Bouquet. So, not only did they fail to deliver on Friday, which was guaranteed, they stole $10 dollars for the "Deluxe" package which they failed to render my order a priority and increase the bouquet quality and quantity. They promised me MONDAY (when I called to complain the first time) that they would get there Monday night, with partial refund, $200 store credit, and an email or phone call if the flowers could not get delivered. I received neither a phone call, an email, or flowers on Monday. Tuesday, I call, livid that they have so thoroughly screwed up with such a litany of errors, that I hope a refund would be an easy task. It wasn't. The call to the first service center sent me to a gentleman who tried to give me a $10 refund (where was my partial one before hand) in which I refused and asked to be forwarded to state side. Joshua picked up, and literally couldn't care less about my problems (since it was my fault his company failed to render any service they guaranteed.) He refused to give me a full refund, until I told him I would go through the credit card company and stop payment that way.) After that, he relented, but told me they would have to take the flowers back. Needless to say, it was the worst possible transaction, with the worst possible website, with the worst possible customer service. If I could give them 0 stars, I would, because bad is relative. Batting .175 is bad in baseball, but no, this company has been up to plate 1000 times, and has yet to even hit the ball, they are horrible. In fact, the old adage "a blind horse even finds water sometimes" couldn't fit the bill for them.

I ordered Valentines flowers for my daughter away at college. Not only did they not notify me that the order didn't get delivered , they hung up on me 6 times after putting me on hold each time. The operators are located in some foreign country and hard to understand. When I asked for a supervisor they told me none were available. Run from Flowers Direct Express. They should be prosecuted for running a scam.

Order placed for Valentine s Day was scheduled for Saturday 2/13/16.... Three "support" mails were not returned... On Sunday 2/14 advised me they could not deliver before Mon 2/15 ... with an upgrade... Called several time to get a supervisor to end up on a dead line!!! NEVER AGAIN, YOU F..... MY VALENTINES DAY !!!

ordered 200.00 worth of flowers still haven't received them they suck

Same day delivery is not actually available. Awful customer service, no one was able to help me. They just keep transferring me around and eventually I got a message that they are not able to help me at this time.

FDE advertises one price then adds on unadvertised fees to jack up the price. I paid additional for next day delivery and the flowers never arrived. I called the company and spoke to one of their consultants. They promised me the flowers would arrive by end of day but this was not to be. I filed a complain on the website and received no response. Use your local flower shops and avoid this internet rip off.