FDEReviews of flowerdeliveryexpress.com

There should be a choice for zero (0) stars.... I ordered flowers to be delivered same day, paying an extra $20 for that service. I discovered that the room number had changed so I called them back to let them know. I never could reach anyone to change it. All I ever got was a recording telling me to leave my information and they would call or email me back. Neither happened. They COULD have found the room by 1. calling information at hospital, 2. calling the number I provided for delivery or 3. calling ME, they never tried. No one ever tried to deliver the flowers. However, they had no problem billing me, not once, but twice for two different amounts. The second, more than the price of what I ordered. Finally the next day when I called again, I chose the option to "place new order" and actually got to speak to a young lady. I told her my story and although she did seemed concerned, she informed me that she was for taking new orders only and could not help me. She would connect me to "previous placed orders" though, where I could leave a message and someone would get in touch with me. I told her that I had already left several messages there and no one had called me. She then replied and yes, I quote, "That is because customer service there is not working". That is all I needed to hear. I told her that she needed to cancel my order and that I would be disputing the charge. Which I have done. They have no problems taking your order but Heaven forbid, there is a problem, you cannot reach them. Now I notice that when you look up flower delivery for any city, they are the first to come up on Google, with a 4+ rating. (out of 5). I see how they are doing that. After you place your order, you get a satisfaction survey. It says to answers questions on your service "so far". Well of course everything was fine "so far". I had just placed the order. I would never recommend this site to anyone and I am plastering my story everywhere on the internet that I can find to do so. DO NOT USE THEM!!!! Update: I am now being inundated with emails from Flower Delivery Express telling me I have a credit, much less than the amount of purchase, because of my recent "experience". The funny thing is, each of them have an expiration date and at least four have expired but they continue to send three or four emails daily. I did get my money back from my credit card. I can say that I have stopped three people (that I know of) from dealing with these people. Word of mouth is a wonderful thing. However, for your negative reviews to show up here, you MUST provide proof of purchase in order for the review to stand. Remember, getting a fake one from a company for a good review is always easy. In order to warn others, you have to provide Trust Pilot with that proof of purchase or FDE disputes it and it will be removed, as mine and others were. Please send it with your review!

The company Flower Delivery Express about a week ago came on trustpilot and disputed every negative review. I was contacted by trustpilot the company did this and I needed to send evidence I did order from them, which I did, the invoice, plus the joke this company sent me an invoice of delivery that was 2 weeks late to my parents for Easter and I have the pictures to prove it which are absolutely disgusting. My review of this company was not reinstated, which I am disappointed in trustpilot because this is suppose to warn people of bad companies. I had to file a complaint with the BBB of Michigan to get my money back from Flower Delivery Express. Please trustpilot put everybody's review back that was right about this company. If I send your reviews about this company to begin with, I would have never ordered from this company. It would have helped me not endure heartache and headaches from this experience! Thank you!

This company accepted my order, charged my bank within minutes, but never delivered the flowers. I paid extra for a "rush order" and never received an email or phone call to alert me to any problem. Only after calling the intended recipient did I find out the order was never delivered. I called the company and selected the option to "check on an order" and my call was dropped after 10 minutes of music. Called back and was dropped. Called back again and selected the option of "new order" and someone picked up immediately. I was told that I could not receive a full refund for an "express order". I verified and said, "You're telling me that I've paid extra for an Express order and though it never was delivered you can't refund my "Express Delivery" charges?!" She said "Yes." I asked to speak to a supervisor and I've now been on a "Musical Hold" for the past 30 minutes. I was transferred to a supervisor and placed back on hold. Then finally after 45 minutes I was told it would be refunded. Why should it take that long to receive a refund on an order that was never delivered?

I received a coupon to order through this company and I decided to try using Flowers Delivery Express. When I had an opportunity to see the sad arrangement this company sent I was shocked! This arrangement wasn’t bigger than a coke can. It included none of the flowers offered nor any flowers of equal value. It was nothing like what was advertised to me when I placed the order! It was a complete bait and switch. I called their customer service number. I was hung up on multiple times before I finally got a supervisor and I asked why I did not receive the arrangement I ordered she said that because of the coupons & sales on our website we disregard BEST and send out flowers on value paid only. This is very interesting and I am sure that this information would be very valuable to your future customers. A few carnations and 2 dying roses is what $60.00 will buy you at this company! BEWARE.

I ordered online from MA to deliver to a nursing home that same day in FL. Three days later, no flowers were delivered. I called FDE, left 2 messages, never received any call or email back. Last call to them I cancelled the order, but I'm sure I'll see the full charge on my next statement! Now I'm worried my credit card is at risk! :(

The first time I used them everything went well. The second time, with a local delivery, it still has never arrived with no confirmation of delivery provided. I am disputing the charge with my credit card company.

I ordered flowers for the funeral. of a friend's father. I paid for the flowers but found out later that the company could not deliver the flowers. I asked for a refund. They said they would refund. That was in December 2013. It is now March 2014. Still no refund. I have contacted them three times. Often the phone rings and no answer. You are wasting your time dealing with this company. STAY AWAY.

I am giving them a 1 Star rating because ZERO was not an option! I ordered flowers for same day delivery, but they were not delivered! When I called to check on the delivery, I was told that they were on the truck and being delivered. At the end of business, I called again and was told that the florist that they contract with was hanging up on them, and my flowers were not delivered. I asked to cancel the order, but was told by Page (who was giggling) that I was going to pay a 30% restocking fee, processing and handling, and would only get $10 in refund! Restocking? They NEVER made the arrangement! Here is my question....if the florist you contract with is hanging up on you, what makes you think that they will EVER deliver my flowers? Yet, you took the liberty of charging my credit card this morning? Really? Save yourself the heartache and order your flowers directly from the person that is going to deliver them! These people are a joke, and should be ashamed of themselves! Deceptive and sneaky! Shame!