FDEReviews of flowerdeliveryexpress.com

The flowers I ordered were never delivered and customer service was unwilling to do anything about it. I'm $140 short and no flowers. These guys are web thieves.

This company is deceptive, and irrefutably unconscionable. I have placed two orders with them. The first one I paid for same day delivery and added on items to the order making the grand total over $80-the flowers were delivered...to the hospital floor-FOUR days later, after the recipient had been discharged and no add-ons. I've called, left emails, nothing-no response. Second order, because they give you a $50 rebate for your next purchase right? I ordered a $13 flower arrangement-NO add-ons...the total after taxes and delivery charges etc said $2 and change-I complete the order guess what I get a new page that says "Grand Total $52.82" This company is a complete scam, customer service is a JOKE-please, take your money place it in an envelope and mail the money to whomever you are trying to send flowers to, and have them go buy themselves something nice, because this company is full complete, absolute thieves.

Ordered $125 arrangement and it never made it to destination... called & emailed no answer/ on hold for 10+ minutes. I'm out a Hundo and a quarter and my wife is still mad and now even more upset I lost money. LOSE LOSE with these people! Buy Local

I tried to order some flowers, did google search and Flower Delivery was one of the top searches (I wish I could do google review so it shows up along with advertising next to search results). anyway... it seemed like the best deal out there with big mark down for "today only" and FREE Delivery. I selected my arrangement and continue to checkout. after entering all of the info I finally see total for my order and the first reaction is that something wrong with the website it must be a mistake.... My order total DOUBLED. so I pick a phone and call them twice, both reps didn't make any sense, 1 hang up on me both were giving some none sense explanation (need to make sure flowers are fresh, vase in a picture but it's not free, arrangement fee, etc...) when I say that none of that is mentioned on the item that I'm selecting they say that all info could be found in the Policy of the company which I should read first. to summarize: their advertisement not even close to reality they just want to suck you in and don't care about all the complain (BBB record is a proof of that). needless to say I ordered from a different website. Stay away!!!!

On 10/28/14 I ordered a beautiful arrangement called Fabulous Fall Roses for my wife. As a fun surprise, they were to be delivered to our home, where my office is, and where we are all the time. The 'sale' price was $47.95, with 'free' shipping. However, the total transaction ended up being a total of $97.37. But I wanted these flowers for my wife, so I agreed & proceeded with the purchase - and that's where the nightmare began. Flowers were to arrive 10/29/14. Tried checking online status, and found out (after days of this), it was not an actual tracking support system. There is no 'current status'. So I called them - on the 29th, again on the 30th, again on the 31st, and was assured the flowers would arrive THAT day, with an upgrade to the arrangement. I used their Customer Support Form, I emailed them, I talked to numerous people, all with different stories, and I finally realized I had encountered one of 'those companies' - the kind you hear about on the news - not the good news. I don't know who all these people are giving 'great' reviews, but that most definitely was NOT my experience. I then called to cancel the order - twice - each time being sent to a voicemail system, that I later realized no one likely listened to. Guess what showed up yesterday, 11/4 - some flowers literally crammed in a FedEx box. Stems broken, and looking NOTHING like what was ordered. Not a rose to be found. Some pansies and two Gerbera daisies - most broken. WHO DOES THIS??!! If I could post a picture, I would, just to better illustrate the frustration I've experienced in my interaction and transaction with this company. Contacted my cc company to file a dispute, and will let them work this out. Because no one you will ever contact thru the phone number provided will be able to assist you with anything. If you are smart, find another flower company to order through and avoid the GRIEF!

I placed a same day order and paid about $30 extra and my order arrived a day later. I phoned immediately and, after waiting for the phone to be answered for over 15 minutes and then being put on hold, it was decided that I would receive a credit to my card. I never received it. I have been receiving emails for my $41 credit, though. I called again and emailed through the website at least 3 times now. I have not heard from them. They charge a lot for their services, you don't get what you pay for and customer service is leaves much to be desired. I will never use this service again, nor will I recommend it to my friends.

They delivered a completely pathetic arrangement that wasn'nt even close to what I ordered. Completely embarassed that I could look so cheap as to have this deliverd. I had ordered a dozen long stem roses to my wife's work. They made me look like a real Doosh! Try getting a refund. They hang up on you and will not refund your money

I ordered flowers in July for my Mother's birthday - not only did the order not get received on time - with lots of notice I might add - but a day late and the flourist said they didn't get the order until the day after it was due. I was going to forgive and try again, as I was issued a $50 Rebate. So yesterday, I ordered a Retirement bouquet. Not only did my $50 Rebate not work, they cancelled my order 5 hours later without notifying me. I called to get a explaination two times. The first time I was told there was no issue, it wasn't cancelled etc. and not to worry. After receiving word of my full credit, I called in and asked why it was cancelled. They said they couldn't find a flourist in the time frame needed so they didn't want t hold up my order. When I asked why I wasn't contacted, they said there was no contact info. I had a witness see me order! I put my contact info, not to mention on Paypal my info is there as well!! Email and Phone. I never received email for my options. They cancelled and tried to blame me for no contact number. When I asked why no email, they said they tried. I have no emails from them only stating they have cancelled. I am sorry for the long run on sentence but as I told the rep last night, you failed me twice and I will never ever recommend or call them again. Thanks