FDEReviews of flowerdeliveryexpress.com

If I could give zero stars I would. I had the same experience others here have had. They advertise it's a discounted price but at the last minute tack on fees so that it's full price. This is never fully explained in advance. They fool you into thinking you're getting a 50 dollar rebate, but it's just a store credit so you can come back for more swindling. The customer service is outsourced and can barely speak English but reads from a script. I called them to ask them to cancel my order and they just told me to send an email. If they do not cancel it, I will have to wait and see if the flowers actually arrive. They put 5 star reviews all over the site and say they were featured on various media outlets but it's all bogus. I hope this is not an identity theft scam.

If only I could give zero stars!!! First, a bait and switch by the website where I almost completed an order for "Same Day" delivery twice, only to be told as I was about to enter credit card info that the flowers I ordered were not available same day. So, I call the toll-free number and change my order, so that I can get it same day, right? WRONG. After speaking to Jane twice (note: she is ignorant and supremely unhelpful) and Ashley once and being assured that my SAME DAY DELIVERY to my niece for her birthday - for which I paid extra and which I ordered from them SOLELY because they were able to do same day delivery - was in transit to its destination, the DELIVERY WAS NOT MADE. It's now 9:30 PM PST, and my niece never received her flowers. Here's an excerpt of the conversation... ME: I ordered through FDE b/c FDE said they would do a same day delivery. It's almost 6 pm, and the flowers haven't been delivered. JANE ("Customer Service Rep"): Is there anything else I can helo you with today? ME: Why yes, Jane. I'd like to know if the flowers are going to be delivered today. JANE: We'll try our best. If we can't deliver them today, we will deliver them tomorrow. Is there anything else I can help you with? ME: Yes, I've told you twice that this was a same day order for which I paid same day charges. I'd like to know if the order will be delivered today? You get the idea. I am so mad now, reading the reviews from other buyers who've also been scammed by them. Can't wait to see if/what will arrive tomorrow. GRRR!

I got to step 2 of the 4 step order process, changed my mind when I saw the $19.99 service charge. (My marked down order of $33.00 totalled out to over $77!?!!) I 'xed' out of my browser, than later that day, found emails from them indicating my 'order' had gone thru, was off to the design centre, etc, etc. I tried phoning, left a message as it was after hours; I tried using the contact form, but it wouldn't send; I emailed the customer service address directly, and never got a reply. AND the order was delivered, I found out after 17 minutes on the phone!!!!! BAD - UNACCEPTABLE EXPERIENCE, UNREASONABLE!!!!!!

March 11, 2015 On February 11, 2015, I placed an order with FDE in the amount of $73.37 with the order number BF297-11KS. This was an early order for Valentine’s Day flowers that I placed in order to avoid the inevitable rush and pressure to deliver that florists experience on such days. As of February 15 that order had not been delivered, so I canceled it and asked for my money back. I understand that even with early ordering sometimes things just don’t work out. Naturally I was quite disappointed and very frustrated. The money was deposited back into my account on the 16th, and foolishly I put my trust back into FDE and submitted another order right away (a belated Valentine’s Day floral arrangement) in the amount of $65.57. That order was delivered successfully, and all was happy in my world with all parties involved being, satisfied. So why did FDE grab the $73.37 from the original February 11, 2015, order that was canceled and refunded back to me out of my bank account on March 4? That is the date that they submitted a claim against my bank account. I had no idea this had been done. Shame on me for not checking my account statement more often, but I knew I was broke (again) so I wasn’t really concerned. There was a deposit made to my account on March 12, and $73.37 was immediately grabbed up by FDE under the pretense that I owed them the $73.37 from the original order I placed on February 11. Once again that order was canceled, and the money refunded which I used to place a second order of $65.57. That should have been the end of it, but it wasn’t. All I ever got from FDE from February 16 to this date are reminders that I had a $51.27 Merchandise Credit that was going to expire “Tonight”, and I get those every day. There was absolutely no communication or notification from FDE that there was a $73.37 (supposedly) outstanding debt of mine. There was no indication whatsoever that they were going to snatch that money out of my account (which is something that I was shocked to learn could be done by merchants). Had FDE notified me in any way that there was an issue with one of my orders I would have had it straightened out and I wouldn’t have to be going through the stress of dealing with this company again. Stay far, far away from FDE. They are unscrupulous, deceitful, dishonest, and just plain rotten company; and I should have known better than to trust them again after the first time they tried to rip me off, but I used to live in Michigan, and I was just trying to be loyal to a Michigan company. I am a disabled veteran on a very small fixed pension, and I sure don’t need flower companies ripping me off. I am demanding a full refund of $73.37. I have emails and bank statements to prove that that order was canceled and that amount of money was refunded back into my account. FDE is not entitled to it, they did not deliver the flowers, and they did not hold up their end of the contract. It’s befuddling to me, because they did give me my money back, so why do they want to try and get it back again? I am expecting (again) a full refund within three business days of the receipt of this message. Larry Merryman in Long Beach, California

All kinds of pop ups, playing games with discount offers that ended up as charges anyway. Didn't see the same price on any of they're billing forms. They waited till they got they're grubby little hands on my money to finally give a confirmation which I was unable to edit. They used the recipient's tel # for my phone # but I was unable to make the change. I hope all these bad ratings drive these cheats out of business.

Service and quality is awful!! This company is scam ran by crooks

DO NOT USE FDE! They delivered dead bouquet of roses. I order mini rose plant. emailed customer service twice, sent pic of dead roses. never heard back. called customer service, on hold for 30 minutes. was finally told would be transferred to corporate office. never was. spend over $80.00 for dead roses. Horrible! the rose bush I ordered was for a friend who's brother died!

My husband ordered me what was supposed to be a beautiful sunflower bouquet to be delivered on Valentine's Day. The flowers were delivered on Valentine's Day afternoon and even though they were nice, the bouquet was small and there were absolutely no sunflowers in the bouquet. Two days later, the flowers died. Even though they had plenty of water they wilted and dropped hours after they arrived. The total bill for this "sunflower bouquet" was $118 AFTER a $50 coupon he applied to the order. There was a handling fee, a vase fee, a delivery fee, and a bunch of other stupid add-ons to the bill. When I attempted to contact them with my concerns about the quality of the flowers, I got no response. As of today, still no response. Don't use this company. It's a scam.