Debbie E.
Customer Service is alive and well at Flower Express Delivery.com
I was very pleased with my experience with FED.com. The salesman I spoke with was very polite, friendly, and did not give me the run around. He was very thorough and did not rush me thru the process. He seemed sincerely concerned that my order was correct and I was getting exactly what I wanted. Time was of the essence here as I needed these flowers to be at the funeral home by 5:00 p.m. and I placed the order at around 1 p.m. I knew I was cutting this very close. I ordered the Premium arrangement, which is, you give the salesman an idea of what you want, he then puts this into the hands of a very capable florist and they create the arrangement. So you really don't know exactly what you are going to get. The salesman assured me that the flowers would be very nice and they would arrive at the funeral home in time for the service. (yeah, we've all heard that before...) Anyway, he was correct! The flowers DID arrive in time for the service and they were BEAUTIFUL! I was VERY pleased with what the florist had created. So much so that when I was looking around to find the flowers at the service, I just went on by the arrangement that was mine, thinking that couldn't have been them because they were so nice! What a surprise! The Premium arrangement I ordered was expensive, but I have spent as much money on flowers before, and either the flowers were beautiful but didn't arrive on time, or they were delivered on time, but the flowers were NOT beautiful or even very nice. Very disappointing to say the least. So I'm very happy to say that I have found my flower company and it is YOU! Thank you so very much for providing REAL customer service and for just doing what you said you would do. Do you know how R A R E that is these days? I will also highly recommend you to anyone I know who is in need of flowers. Thank you! Thank you! Thank you for a job well done! :) Sincerely, Deb Evans