Florence EisemanReviews of florenceeiseman.com

Response from Florence EisemanAug 27, 2019

Elizabeth, I am sorry to hear! We recommend making sure to follow the garment instructions and washing/drying cotton in cooler temperatures. If you feel your garment has been flawed by the washing process please connect with our customer service department #833.801.3168. Best, The Florence Eiseman Team

Response from Florence EisemanAug 28, 2019

Hi Nancy - We apologize for any confusion. We checked our records and the confirmation email was sent; we assume it went to your spam/junk folder. According to our records, between when this review was left and this follow up, the issue has been rectified and everything is set. It was a pleasure to get to speak with you on the phone and to successfully get your return labels sent from our email vs. our website which your email account didn't accept. Thank you for being patient with the process and we are sorry for any frustration it may have caused. If there is anything else we can do to assist, please let us know! Best, Florence Eiseman Team

Response from Florence EisemanAug 21, 2019

Hi Kathleen - We are sorry for the shipping mix up! The remaining garments were sent out in the mail today. Please let us know if we can assist in any other way. Best, Florence Eiseman Team

Response from Florence EisemanAug 22, 2019

Hi Robin - I spoke with Elizabeth on the customer service team. She sent out a return label on 8/21. Please let us know if you have issues moving forward. We definitely want to rectify the issue! Best, Florence Eiseman Team

Response from Florence EisemanAug 21, 2019

Hi M B - We are honored you chose Florence Eiseman even being an avid sewer yourself. We take pride in craftsmanship, and glad to hear you are happy with the product. We use very high-quality fabrics so the dark fabric should not fade, however, please notify us if you have any issues in the future. Best, Florence Eiseman Team