Jamie was helpful and always gave excellent feedback to our questions and concerns. The cabinets were of exceptional quality and look fabulous.
Response from Florcraft Carpet One Floor & HomeJul 17, 2017
Tony and kerri,
Remodeling a kitchen can be a very stressful undertaking. I am very glad to hear that Jamie was able to keep the project on track and that like your new cabinets. Thank you for being open to Jamies' feedback and for taking the time to give us yours!
Mostly, thank you for trusting your project to Jamie and the team here at Florcraft. We appreciate your business.
Evan
MY
MYRA
I love my new floors
I live my new floors
Response from Florcraft Carpet One Floor & HomeJul 17, 2017
We love you for trusting us with your project! Thank you for taking the time to give us a review!
Evan
MA
MARY
I was very pleased with the job …
I was very pleased with the job Florcraft did for me. Working with Patrick made it so easy. At times I was confused as to what I wanted and Patrick helped me through. I would recommend Florcraft to anyone.
Response from Florcraft Carpet One Floor & HomeJul 11, 2017
Mary,
I really appreciate you taking the time to give us a review. Patrick really prides himself on knowing what is going on with flooring and taking care of his clients. I am glad that he was able to make the process a little easier for you!
Oh and thank you for the recommendations I am sure the whole team will love to hear that!
Evan
MI
Mike
Very happy with this company
Very happy with this company. I would not hesitate to recommend them.
Jamie was great in helping me decide on flooring, countertops and tile for my bathroom remodel. The subcontractors all scheduled their work in advance and arrived on time. All work was completed to my satisfaction.
Ernest did a fantastic job removing and replacing individual decorative tiles.
Response from Florcraft Carpet One Floor & HomeJul 7, 2017
Mike,
I love hearing when my team really does a great job! We are proud to have Jamie and Ernest as part of the family. I am glad to hear that everyone delivered on their word and met your expectations along the way. Jamie and Ernest want nothing more than to have you end up with exactly what you want.
Thank you for your feedback and thank you for supporting Florcraft!
Evan
KE
Keri
Patrick is knowledgeable and …
Patrick is knowledgeable and exceptionally helpful. We discussed my timeline and purchasing options. He recommended two solutions that were spot on. As a result of visiting the showroom, I also found replacement flooring for front entry-way and garage entry. I absolutely love the new floors. The installers were great and did a beautiful job. The bound carpet downstairs is more than I could have hoped for and will give my bed and breakfast guests a warm and cozy carpet. Thank you Patrick and Florcraft Carpet One
Response from Florcraft Carpet One Floor & HomeJul 7, 2017
Keri,
I am glad to hear that you had a great experience with Patrick. We are proud to have him on our team because we know he is going to get you in the right product for the right application. Thank you for taking a moment to give us your feedback and thank you also for your business. The whole team appreciates it!
Thanks again,
Evan
KE
Kevin
Great Service!
Jamie was very helpful, offered suggestions and ideas based on what we were looking for. He was timely with communication and delivered all services he said he would. The product has turned out great (carpet and vinyl tile). We will definitely be using Florcraft for future renovations!
Response from Florcraft Carpet One Floor & HomeJul 7, 2017
Kevin,
Thank you for your Kind words and your business. It is always great to hear back from our clients. I really appreciate you taking the time to give us your feedback.
Thanks again!
Evan
RO
Roger
Excellent Quality and Service
Patrick did a great job throughout the process, from helping us select flooring to arranging for a backup installer when our original installer was injured the night before our scheduled time. I had never been to Florcraft before but I would definitely purchase from them again, recommend them to my friends.
Response from Florcraft Carpet One Floor & HomeJun 9, 2017
Roger,
Thank you so much for your business and your feedback. We are proud to have Patrick on our team! Patrick and the rest of the team know that life happens when you are buying flooring and they are prepared to make sure those little hiccups are managed.
Thanks again for everything. Hope to see you again.
Evan
CH
CHRIS
The style of the carpet is nice and the …
The style of the carpet is nice and the installer did a good job installing the carpet. However, the underlayment is not uniform, so depressions can be felt in the carpet. The carpet was installed before the other restoration work was completed and consequently paint was tracked onto the carpet. The restoration company still has painting, plumbing, electrical and cabinetry work to do, so I expect more damage to the carpet. I did not give approval for the carpet to be installed before the other restoration work was completed.
Response from Florcraft Carpet One Floor & HomeApr 26, 2017
Chris,
First let me say that I am sorry that your home was damaged. We do a lot of work with insurance companies and these situations are often challenging for those experiencing damage to their homes. Remodels are stressful in the best of situations let alone when they are unplanned.
As far as your experience with Florcraft I will have to do a bit of research, but in this situation I see that we were working as a sub contractor to the restoration company that you contracted with. That being said, it appears that you were a primary contact throughout the project so you should have had the ability to stop the install at several points in the process. The installation is a scheduled event, set by the client or restoration company, we make a point to call 48 hours ahead of the installation to confirm that you, the customer, are prepared for our arrival and lastly, it is not uncommon, in the restoration process to stop the install when the installer arrives if the site is not ready for the installation. While we prefer to be the last one out of a remodel, there are times where we have had to install prior to the restoration company completing their portion of the job due to deadlines that have been set by the insurance companies or general contractors. In these situations, the restoration company would take all steps necessary to protect that floor.
I do know that the sales professional who handled your job on the Florcraft side is dedicated to making sure that his projects go smooth and that everything is done at or above industry standard. I also know that it is his practice to walk through jobs with his client when they are completed in order to ensure that the job meets the clients expectations. While I would be interested in talking with you as to what went wrong on your job, as far as the flooring is concerned, I feel as though what happened to your floors, after we were done, needs to be taken up with your restoration company. My impression is that the score you gave Florcraft on this review is more reflective of the restoration process than the work we did for you.
Thank you for taking the time to provide us with your feedback. I will look into the restoration process on our side to see what we can do in the future to continue improving our level of service in these situations.
Evan
