John C.
Where to begin
Where to begin. Installers ( 5 J'ays) always late and did a complete mess of install. Had to use the " like it" warranty to completely replace the carpet. Turns out Patrick miss measured by feet ( never told anyone) so after almost completing the second install they fessed up to not having enough carpet. Required leaving the bottom stair landing with original carpet until they ordered more. Final second install still left unimpressed. Then less than 2 years later carpet delamination at seam. They claim not under any warranty and told us to fix it ourselves. We spent a ton for what we thought was top quality and warranty but turns out it's a joke. Wendy and Patrick are not to be trusted
Response from Florcraft Carpet One Floor & HomeNov 30, 2022
Mr. Clark, It is truly unfortunate that you had this experience with your install. It is always Florcraft’s intention to provide the highest level of customer service and stand behind the products we offer. It is very frustrating when errors are made, and the pandemic was challenging for all of us. It was my understanding that while challenges arose with your partner’s project, we did our best to work with you to get your project completed and resolved to your satisfaction. As far as the delamination of the seam in your doorway, without going into detail, at your request, we hired an inspector who concluded that your seam was not delaminated and therefore was not covered by a warranty. It is also my understanding that we offered our support to do the repairs, at a cost, and that support was declined. -Florcraft