Melissa
Yes, Yes... No?
I had two previous experience with getting hard wood flooring installed, and I had no issues 5 stars those times, but when it was time to remove our kitchen island put in a new island and new flowing in the kitchen they dropped the ball left and right, and once the project was complete I never heard from anyone again. The General Contractor did finish the island I think because we said we would eventually be putting in bacsksplash so they didn't seal the new counter top or sinish that area of the wall is just drywall and unsealed but we didn't know when we would get to the backsplash it should have been painted, textured and sealed like normal but no one has even inquired if everything went as expected, the flooring installers were horrendous and left a trash can in the middle of the living room overnight while we lived in the house. I had to move it, they could have moved the fridge back instead of placing it in front of the stove so that I could use both but for some reason even though they had put the flooring down they left the kitchen in such a way that I couldn't use it.
Response from Florcraft Carpet One Floor & HomeAug 19, 2016
Melissa, I am glad that we did the job right for you the first couple of times, but I am troubled by your most recent experience. I sat down with your design team to go over your review and there were absolutely some things that occurred during your project that did not meet Florcraft standards. I had both team members pull emails so that I could review follow up and it appears that all of the items you brought up were both accurate and handled by the team fairly quickly. I am very glad that you brought them up in your review so I was made aware and we will make sure that the whole Florcraft team can learn from those errors. As far as the backsplash, it appears that there was never a final selection as to what would go there and this is truly an oversight by my team. We will be reaching out to see if you will afford us the opportunity to make this right for you. I hope that you give us that chance. We never want to leave any of our clients hanging and I apologize for that. Again, thank you for taking the time to give us a review. Sincerely, Evan Hall