Booked in D.
Booked a flight
Booked a flight. Then received a call. Then was told the fare changed to an extra $100. Then Pable said he can drop it to $50 after I told him I was desperate because it was for a funeral, my family member passed away suddenly. Then he said I will receive a confirmation within 24 hours, which I found strange. But I said okay. Finally received the confirmation the next day, confirmed it with Southwest but was not a valid ticket. I called and was on hold for a long time. Emailed them to cancel my reservation since I could not confirm my ticket as valid. Pable said there's a glitch in their system and he's working on fixing. At that point I had enough of his lies and told him to cancel my ticket. He started arguing with me and started yelling over the phone. He kept trying to convince me that he would fix the problem and I kept telling him to cancel my ticket. In the end he agreed to cancel the ticket that was still invalid after 48 hours. He said cancellation takes 5-7 days. It's day 3. I am praying it's cancelled. I work so hard for my money and needed a ticket due to someone passing away suddenly. I pray Pablo keeps his word. I am also working with my credit card company to provide them with proof that the ticket was never valid for me to use. I have several screenshots. Oh yeah, when I told Pablo about the screenshot is when he agreed to the cancellation. Please don't use these people. I had a horrible experience. They take advantage of desperate people. SO SAD!!!
Response from Flightfare HubSep 24, 2024
Dear Customer, We sincerely apologize for the negative experience you had with your recent booking. Your satisfaction is our top priority, and we understand that this was a difficult time for you. We are committed to providing exceptional service to all of our customers, and it seems we fell short in your case. The unexpected price increase and subsequent issues with the ticket confirmation are unacceptable. We are taking this matter very seriously and will be conducting a thorough investigation to determine what went wrong. We will take steps to prevent similar incidents from happening in the future. We understand your concern about the cancellation process and will ensure that your reservation is canceled promptly. We will also be in touch with you to provide an update on the status of your refund. We appreciate you bringing this to our attention. Please accept our sincere apologies again. Sincerely, Support Team


