FLEETCORReviews of fleetcor.com

The level of incompetence at this company is hard to believe. Have been trying to get them to correct a bank account number that they use for four months! So they use the wrong account, while we then manually pay, but when the ACH is rejected they put us on hold for 7 days, no exceptions, it's POLICY, even though it is their fault to begin with and account is paid. Their phone IVR is horrible, their phone VOIP is worse. Terrible company, financial services hides behind multiple barriers. BP WAKE UP, STOP USING THIS COMPANY. They don't care, they cost you business.

Extremely unreliable!!! This thing is good only if you have a boring life and a lot of free time and don't mind spending it fighting for your money, arguing and proving you right to some useless service that is barely working but constantly messing with your business! This service is a joke, they deserve minus infinite stars! They are not updating your balance on time, they are not accepting payments on time, then your cards are not working until the payment is processed, which in the best case will take about 48 hours. You'll have to call the costumer service every week to waste about an hour waiting on hold so they can tell you that they are sorry for your inconvenience but there is nothing they can do to help you as from their side everything looks good and they don't see a reason why it wouldn't work.Then they'll ask you to participate in a survey to evaluate their PERFORMANCE so you can waste another 30 mins of your time. Last Friday (the payment due day) on my app I had a credit on my account and I wasn't able to pay. I wanted to prevent an eventual shutdown so I called the costumer service. Guess what, I was assured that everything will be ok, as I don't have a balance posted on my account, so there's no need for payment, then on Saturday, next day the cards stoped working for next 4 days as the payments made during the weekend are scheduled for Monday afternoon, and late payments need an extra 48 hours to be processed, So my fleet wasn't able to use the fuel cards. As a 24/7 transportation related business this is a major issue. They also promised me a couple times already a permanent spending limit increase that will be available in next 72 hours and of course that never happened. The saving is a joke, if you don't have a fleet the average CC with cash back will save you way more money and even more time. Also they have a cheap and inefficient app that is working with google chrome only, and its very slow. Auto Payment doesn't work, so there is no way to skip the "FUN"

This is the worst company ever. I cancelled them back in December and I’ve been getting the run around about my security deposit. I paid them off in full then cancelled and they still billed me which made my business credit drop. I’ve spoken with several people and all say my check has been issued and on its way but that’s been 3 months of the same excuse . If you check the BBB there 100’s of people saying the same thing so clearly this is how they operate.. STAY AWAY from this company. This is my second complaint on them. My first was Feb. 20, 2022 on this site and here it is a month later and still no check.. STAY AWAY from this company by all means

Deserves ZERO stars! Hidden fees, exorbitant late fee for being 2 days late. They REFUSE to send any paper invoices or statements. Their website to find any information is nearly unnavigable. Customer service is non-existent. Cancelled our fleet account today & blocked all cards from use. STAY AWAY!!

The Fleet Card company charges an additional $500-$800 in various nominal fees almost every other month, In addition to gas fees, they also have monthly Fleet DashFee of $29.9 , a high-risk transaction fee of $170-200 , a late fee of $399.9 -$467 even for one day late, Fraud Protector Fee $52 and an additional $15 in interest. No Charge standards. I hope this company can express the charging standards of various names to the public, otherwise, as a consumer, you really feel that you have been robbed of money. cannot be logically demonstrated. If any enterprise wants to develop in the long run, it must have integrity, and it is immoral to go the wrong way to make money. Every time I ask customer service, they don't know the charging standard. never solve the problem.Can anyone tell me where I can find a way to complain and have them refund the fee?

Not only do they charge a "High risk fee" that amounted to over $200 a month for us but I paid online on the due date and they charged me $700 in late fees. In addition, I have been locked out of my account and have no way to access my bill and no contact person. This company is awful and we will not use them ever again.

How is the CEO of this company and speedway not in federal jail? The issues I've had in the past six months is nuts. We need a class action law suit. This is horrible.

I was sold on savings, but this program is difficult to use, randomly charges are being declined and random stations aren't in the approved network. Customer service is lacking as well. If you are using a fuel card program already, DON'T SWITCH!