FLEETCORReviews of fleetcor.com

Terrible phone system. Finally got through after several tries. I was just trying to ask a question on our account and the rep just hung up before we finished. I can't get ahold of anyone? What is there to do except find a different company to work with. We have the ARCO Fleet Card.

They are king and friendly before you get you're fuel card after that they will ignore you for life . therefore f.... it

At the outset you are promised a no-card fee program that will save you money on fuel and help you manage fuel spend for your fleet. You will quickly find this is far from the truth. Drivers are able to purchase ANYTHING from a fuel station including beer, cigarettes, red bull, food, etc.. They don't tell you this before you register for the card but once you figure it out and call customer service they will then explain that the Merchant Category Code for Fuel Station will appear for ANY transaction at a Fuel Station and will be processed. So, you'll need to chase down receipts from your drivers with gallons and price per gallon to make sure no one is having lunch and snacks on your dime. The online payment portal is designed to conceal late fees and mislead customers regarding the timeliness of payments. Payment confirmations e-mailed from the payment portal give the appearance of timely payments. The payment portal does not disclose fees included in the balance due nor does the monthly invoice. The fees are buried in the billing detail which is not e-mailed or mailed to you. Late fees are calculated using total charges during the billing cycle, irrespective of the balance due e.g. any credit balances carried forward from previous billing cycles are not considered. Your late fees could end up as high as 50% of the late payment. In addition, accounts will be charged a high risk fee upon missing one payment or when your credit score goes below a certain level. As a trucking company that finances truck purchases your credit score does, from time to time, drop when financing new trucks. You will be charged a high risk fee. You can call and have the high risk fee removed but you should block at least one hour of your time to work through the process with customer service and you must call every month after that to get subsequent high risk fee removed. They will offer you an "upgraded" card with a per month fee which protects you from the High Risk fee. You will be charged the high risk fee again and when you call they will tell you it was actually a Fraud Protection Program covering up to $25K and provides one credit annually for a high risk fee. I don't know if there's a better option out there but definitely DO NOT use this one.

This company deserves negative stars. They only allow a 10 day period for payment. They never have the invoice done on the 1st, but expect the payment to be timely. They charge bogus fees without consent. If you pay your outstanding balance in full becasue the statement is not in yet, and transctions clear after tha, you will be charged an exhorbent fee of $1400 or more. They are a total rip off. They need to go down and be sued by every single user that has ever had their card. Anyone want to pursue a class action suit?

Payed bill on time said they missed sending a bill and after paying 760.00 they said we still owe 760.00 plus 490.00 for current bill

Fleetcor is the last place any up and coming business want to deal with. This is a very racist company. T

The card from He'll Avoid this card at all costs. Your business does NOT need this card. Issue after issue with billing which nobody seems to be able to resolve in their own company. Horrible experience

Used this card for my cleaning company and have paid my balance nearly in full. They have charged me over $2000 in high risk fees or nearly 25% in fees when I requested to remove and just pay the card off. They refused to talk with me and work on the fees. Now they have resorted to trashing my business credit. DO NOT GET THIS CARD. They don't communicate the fees upfront and charge you 25% fees and randomly charge you fees that are not warranted. They agreed to credit me $295 when I complained about the ridiculous $295 fees because this is just the deposit on the card that they never returned. In return, they have just added an additional $600 on the amount of fees I complained about. No one has called or reached out. This is beyond ridiculous! IF THEY CALL, do not answer. Run from this company. Do No use!