Flat Rate Funding GroupFlat Rate Funding Group is an invoice factoring company specializing in the freight industry. Our focus is on world-class customer service while offering fair and competitive rates. Our diesel fuel discount program is unparalleled with a weekly line of credit and unmatched discounts.
Flat Rate Funding Group (flatratefunding.com) has 78 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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78 approved reviews, newest moderated first
Nicole
Claudia is an absolute gem very good work ethic. She presents herself as professional while remaining personable. Anytime I need something she's cheerful and ready to help. I can always depend upon her to give me accurate information in regards to my account.
Response from Flat Rate Funding GroupSep 9, 2019
Yes, we agree, Nicole! She is a pleasure to have in the office too. Thanks so much for taking the time to write such a nice review.
Annette Corwin M.
Claudia is absolutely AWESOME to work with. She is there day and night to take of everything we need. If this had 10 stars Claudia would definitely get all 10 stars. Thanks Claudia
Response from Flat Rate Funding GroupSep 4, 2019
Thanks Annette! We appreciate you kind words and great review. Exceptional customer service is our business.
customer
Destiny wood and calida they both very and helpful
Response from Flat Rate Funding GroupAug 6, 2019
Thanks, Amarjit! Destini and Claudia are the best in the business.
Burton & sons L.
Very happy with everything and got to give a shout out to chris and his team for the awesome service
Rondle
Top quality saves time and money at the pump.
Response from Flat Rate Funding GroupJul 10, 2019
Thanks, Rondle! We appreciate the positive feedback.
customer
They Don’t explain the process upfront very well and the fuel account was shut because we didn’t use it the way they felt ?! Again no instructions upfront.. our issue was that we were in violation of a policy we had no knowledge of and instead of speaking to us prior to shutting the cards off they abruptly shut them off !!! The set up process and instructions along with do s and Dont’s are seriously lacking !! An apology would be nice ...
Response from Flat Rate Funding GroupJun 21, 2019
Hello and thank you for the feedback. Our diesel fuel discount program offers a line of credit for diesel fuel and it is likely your account was shut down as a result of misuse or non-payment of your invoice. If your payments are returned for insufficient funds this will also result in your cards being shut off. We make money when our clients purchase diesel fuel and we would only deactivate fuel cards with good reason. You are welcome to call me at 313-228-3938 if you feel your cards were shut off unfairly.
customer
Shady dealing. Undisclosed scamming tactics. Very manipulative and unprofessional. Will never do business with you again . Good luck .
Response from Flat Rate Funding GroupJun 20, 2019
We are sorry to hear this. You review is the one and only negative review here. We provide lines of credit and great discounts on diesel with top-notch customer service. I am interested in what you consider a "scamming tactic". You are welcome to call me directly at 313-228-3938 and I welcome the opportunity to correct any employee who you consider to be manipulative or unprofessional. I can't fix an issue without additional information.
Rosa P.
Supper fast and excellent service.
Response from Flat Rate Funding GroupApr 30, 2019
Thanks, Rosa! We are happy to have you on board and look forward to serving you for years to come.