Paul G.
No customer service
Lost my brew guide for the original signature pro, despite stating on the website "lost your brew guide, no worries" they were unable to provide me with a copy. Disgraceful that they don't support they're products after 3 years of ownership. Support staff unhelpful.
Response from Flair EspressoJul 12, 2023
Hi Paul - Thanks for your feedback. I'm not sure we agree with your assessment here though. The manual that you were provided with is the same in terms of functionality and all the information there will work perfectly well for your Signature PRO. As a company, we do update our products to provide improvements and update our manuals during the same time - so in reality this manual is an improved version and will absolutely give you the needed information. As always, if you do have any questions, please reach out to our customer service team and we hope you're enjoying great espresso.