Flair EspressoReviews of flairespresso.com

I had a small issue with my Flair pressure gauge – in warmer weather some vapor was building up inside and covering the gauge. I sent them a message asking about it, and they replied quickly and very kindly. Vergil from the team explained clearly why this can happen and gave me simple instructions to fix it. I really appreciated how helpful and respectful the response was. Very happy with both the product (I own the Flair Go and Pro 3) and now also the customer service. Makes the whole experience even better. Thank you!

Note that if you want to return an item you are responsible for postage and customs duties, even if the reason for return is that the delivered item isn’t what you ordered.

Scammers. We want cancellation of the order. It's a shame that a company like this deceives in this way I see that you answer everyone, maybe because their shipping costs have not increased that much. I am interested in answering to say that the estimate was $67 and finally it is $97. You also said that you were working on improving it, so despite everything I thought that it might be around $50 but not $100. It's a shame that the product costs me $125 and $97 for shipping. I want a cancellation please, I don't care when it comes to breaking it and showing on all possible social media that it's broken and that it's crap so that no one buys it. If you dedicate yourself to lying, I will do the same I'm editing the message for the second time, to see if you can answer me that way. I am from Spain, you can tell us all how you have deceived us.

Hi Flair, I am from Malaysia, since you only answer selectively to pledgers with shipping fee not more than USD72, how about answering my situation? I was asked to pay up USD92.77 (USD72.15 if without tax and tax shipping) for a product that cost USD134. You can actually ship the unit from the manufacturer in China to most of us in Asia, but instead you picked the most expensive way to ship it via DHL just to save some headaches. If you are me, will you pay almost 70% as shipping cost for a product? Frankly I feel insulted to be treated this way as a pledger who help funded your project.

Some more complaint about their Kickstarter. First of all: the idea behind a kickstarter is to help develop new produxts especially from ot established or financially small companies or individuals. Thats not true for Flair at all, they use it as risk mitigation, easier finance of development, advertisment and of course an easy platform. As pointed out by a positive comment "only" 20$ more. No that is not true. It is 35$ plus tax for me. And more importantly are the relevant numbers. Thats 40% increase in shipping cost estimate and 28% of the price for this product. So now I am about paying additional roughly 50% of the product price for shipping. Now I have a fear they use this shipping problem as a further excuse for delays, as they have shifted deadlines already Well that may happen, but do not always use external causes as excuses .. which are not really convincing. I guess the product can then be bought quickly afterwards for the same price as they can distribute it for a much lower price with mass shipping. Furthermore stretch goals have been voided without explanation. Also they changed a stretch goal supplement to something whichbis already included, however a bit better item. So I have basically two things out if which I use one. The risk benefit for the "customers" is basically negative. Typical behaviour of an only win oriented company without customer care. One should keep this in mind, if one thinks about how they will handle warranty issues.

Customers from the U.S. gets free shipping, but they don't care about non-U.S. customers. They decided to use DHL and ship from the U.S. for "reliability", and do not bother to give options to customers outside of the U.S. For customers in South East Asia for example, even if they ship directly from the manufacturer in China it would still cost less. Now it's almost double the original estimate, shipping and taxes is almost the same price as the product itself. It doesn't make any sense! A lot of people complained about this, but they just don't care. Why should we care about their business? I hope they go bankrupt soon

Their Kickstarter campaign was a disaster, sticking backers with outrageously high shipping costs that make the final price far worse than retail. Flair espresso machines regularly go on sale on Amazon with 15% discounts and free shipping to many countries outside the US. At that rate, I could grab the Go for around $190, all in – shipment, import fees, everything. But what do they want me to pay just because they couldn’t be bothered to offer a cheaper shipping option? $249.97. Two hundred and fifty dollars, basically. I’ve supported Flair for years – purchased the pre-Classic 2017 model, later the 58, and just recently, the 2024 Neo Flex. The Go was supposed to be next, but after this campaign, I think I’m done. I might just sell it unused – that’s how bad this left me feeling.

It's ridiculous that they won't reconsider and work with other couriers to reduce the shipping cost. But if that's the case, they you should give an option for refund for customers who can't afford the shipping. Since I have the Flair 58, I have had experience with customer support in the past. They have been so helpful and considerate. I don't understand this change of attitude towards customers. Okay, now they are reasoning as if other Kickstarter campaigns never gave refunds as an option. Timemore offered refunds during their campaign for the Sculptor. So there you go.