Flagstar BankReviews of flagstar.com

I tried eight times to open an account with Flagstar. In the process, the site froze, at the same location every time. I contacted the bank and talked to an agent to determine if any of the accounts had gone through. He said "No." He wanted me to go through setting up an account with him on the phone. I did. The site froze at the same location, again. I decided if they had glitches in the set up process, where else were there glitches and decided to NOT open an account. Several days later, I receive THREE email congratulating me on opening accounts. THREE when I did not even complete the process for one! I called and talked to a rep. She said she would write up a case and have my money refunded. Nothing happened. I called the bank again the next day. Same response. She would follow up and have the bank refund my money. Nothing happened. I called again today. They can't refund me the money. I have to request the accounts be closed and pay a penalty for early closure! They can decide if they want to close my account or not! If they decide to close the account, I will be charged an early termination fee. They steal my money, then I have to pay to get it back!

FlagStar bank's actions are highly questionable and concerning. Despite receiving and depositing payments after a completed loss mitigation process, their false reporting of missed payments to credit bureaus is a blatant misrepresentation of facts. Such conduct not only undermines the integrity of the loss mitigation process but also raises serious questions about the bank's ethical practices. It is appalling that an institution entrusted with financial responsibilities would engage in such deceptive behavior, potentially causing significant harm to individuals' credit standings. The fact that legal action is being pursued underscores the gravity of the situation and the need for accountability. FlagStar's actions, if proven, should be condemned and met with appropriate consequences to deter such unacceptable conduct in the future.

As a long time customer, if able I would give this institution no stars. I purchased an annuity from a Ft Wayne, IN branch with a three year maturity. Due to management ineptitude in Ft Wayne and Grand Rapids,MI it has been nearly thirty days since maturity without funds having been sent. In speaking directly to the company that Flagstar brokered with, I was told that obviously they are having difficulty executing procedural matters necessary to correctly process and ensure monies being remitted. While having no banking or annuity sales experience within 30 minutes I successfully completed the required forms which Flagstar failed to provide and was told the monies would be in my account within two business days.

Flagstar bank is in no way making any attempts to help us save our home. The refuse to process our docs, have hung up on us on several occasions, told us we wont be approved for mortgage assistance,told under review many times only to hv them ask for more docs. Been able to mk pyts for over a year bt they wont tk our payments. Covid Forebearance was a deceitful attempt to steal our homes.

Absolutely horrible mortgage company. I'm so disappointed that both my home loan and the loan for our rent house were sold to them shortly after closing. They have been a nightmare. This morning I got a voicemail with no information to call back a number that then says "this is an attempt to collect a debt" yada yada yada and I know neither loan has ever been late so I get a rep on the phone. She's starts off that my loan is due by next week in the amount of $198,000+ and I'm like "woe woe woe, what are you talking about? I've never missed a payment and have proof that you received my last one a month ago". She says she needs to read me all the "consequences" before she can answer any questions. So it turns out that they sent a letter that my escrow was actually overfunded a month ago and my payment was being reduced slightly. I paid the new amount listed earlier this month. Turns out that it wasn't supposed to go into effect until NEXT month, so my payment was $100ish short since that new payment amount shouldn't have been made yet and the old, higher payment should have been for one more month. All this BS over something so simple and easily explained and corrected, but they jump straight to scare tactics and bullying. What a horrible, horrible company. It's not fair that we get no say in loans being sold off to companies we would never choose to do business with otherwise.

What's the point of a account app if it doesn't even work and you don't have customer support. I'm changing banks asap

Mortgage customer service is completely unprofessional, they delayed the payoff process after selling the property for more than 2 weeks and simply "football" you between departments. Nobody does anything to help, they just come up with excuses why they can't do it, a bunch of slackers, and no sense. I highly recommend not working with this company, and if such a misfortune occurs, be prepared for complete indifference and ignoring you as a client.

Will not send me $50,000 from my savings account- these people are crooks and liars