Flagstar BankReviews of flagstar.com

WHOA where do I begin? My husband and I bought our house in 1997. We BOTH purchased it, it was like an all day job for both of us signing paperwork with Flagstar bank. Somewhere down the line, someone in their company, took my name off the mortgage, whether accidentally or what but I caught it around 2008. Somehow Flagstar was no longer our mortgage company, they transferred it over to Lakeview, even though they are still affiliated with Flagstar. Our mortgage has always come to our address till one day in 2008, I had noticed only my husband’s name on the mortgage payment. I called Lakeview and asked them why my name is not on mortgage. They said sorry mama we can’t speak to you if you’re not on the mortgage. I was furious. My husband works aviation in states and travels to different countries and he can’t be calling while working or different time zones. This went on for years, so we did three way calls and while on phone they had to ask him if it was ok to talk to me? We were both livid, he would ask how do we get her name put back on? They kept side stepping the issue, said we can send you out this form so she can speak to us. Form was never sent. So after about 5 or more call attempts with the same outcome. I even emailed them PDF copies of BOTH our names on the mortgage. No response, so LAST FINAL call, three way once again. I told Lakeview that someone within your company took my name off illegally, and I have asked repeatedly to put it back on, with no avail.. with that I am contacting my attorney. We both decided to refinance to a company THAT DOESN’T sell mortgages. We refinanced and are very happy with the new one. A few days latter, they sold our mortgage to another lender, so what’s that say about them? That tells me A LOT about who they are..!! I’ve kept ALL documents, copies of everything, I don’t throw nothing away when it comes with important paperwork. I still want to sue, because now it’s the principal of the matter. Someone in that department needs to take accountability. They think they’ve gotten away with screwing people over. News flash! I don’t forget anyone that pulls that crap… unacceptable business practice. If there was a way to leave feedback of a (0) star i would.. because they don’t even deserve one star…

Worst bank experience ever! Not worth trying to get the opening bonus. Please save your time and money. It takes months of processing to get direct deposit set up with them compared to other banks. You can't even access your money because it takes weeks to process your signature card. You can't email directly, you have to go through their secure messaging system on their website because they have scammers using their name and getting your email quickly to scam you. Their security does not handle this well. When I went to forward the scam email to their security team, their security email address didn't even work. Customer service over the phone doesn't know what they are doing. Unprofessional all around. You can't even take your money out of an a newly open account and close your account without being charged $50 for early closure. As soon as my 6 months period is over with them, and I can avoid that fee, I am taking my money out as soon as possible before the bank closes and maybe takes all my money. I never write reviews, especially not for banks but this one was just ridiculous. I have so much skepticism for small banks moving forward. Make sure to read reviews before you sign up for a new bank. Avoid Flagstar at all costs.

I've been banking with flagstar for years. I like the local branch. I've always received good service and help. Their bank acct interest rates are near zero but I don't care since I have online banking and can transfer funds to banks that pay better rates. A year or so ago they were merged with community bank in Hicksville NY. The online banking experience went downhill from there. Last year I took them up on their online CD offer which was one of the highest rates around. The day it matured I went online to either renew or close the account. I found out I cannot do that. The cd converts to a post maturity account that I could not close out online. I called flagstar and the response was "you have to mail us a letter to close the account". So I ask what is the status of it now. Response - it is post maturity. Is it earning interest? yes but at our lowest rate (which he couldn't tell me because rates are different depending on where you live - but I think is it something like their savings accounts at around 0.04%)

I can not stress enough that this lender has been three years of a pure headache. Now that my three year lock in is up, I'm removing everything and going somewhere else. They have never once read what I have sent and answered the real issue. All I'm trying to do is pay on my principle balance. I'm aware I can only do this for 8 days our of the month (that alone is pure nonsense that I can not pay my bill) but when trying to do it exactly as they told me was allowed, it never works. Honestly run, just turn and run and get a better bank because this is not the move.

This is an incredibly shady lender. They were wired the full loan balance on 5/4/2025. Coincidentally, they decided to transfer the loan to a subsidiary (Mr.Cooper) the same day. I started receiving bills from Mr.Cooper that the payment was not received and they had no proof of the wire transfer. They added tons of confusion by transferring the loan even though it was paid in full. Getting them to correct the problem has proved to be very difficult. Not to mention they are charging interest on a loan the was paid in full. They also want to charge me fees twice. Once to Flagstar and again to Mr Cooper… I would not get involved with flagstar or Mr.cooper

Warning: Avoid Flagstar Bank and Mr. Cooper for loans if you value accuracy and professionalism. I had a HELOC with Flagstar Bank, which they sold to Mr. Cooper. Flagstar promised a 'seamless and painless' transfer, but they failed to ensure the loan details were correct before handing it off. The principal amount, interest rate, and payment amounts were all wrong. I spent over an hour on the phone with Mr. Cooper’s customer service trying to fix this mess, only to encounter unprofessional and unhelpful staff. Neither company seems to care about accurate accounting or customer satisfaction. Based on this frustrating experience, I strongly recommend steering clear of both Flagstar Bank and Mr. Cooper.

I invested substantial funds in a certificate of deposit thru Charles Schwab with Flagstaff Bank and was very disappointed to hear that they DID NOT pay as scheduled on the maturity date. I plan on working with Charles Schwab to file a claim with the FDIC insurance to reimburse my funds if they do not pay this week.

They brought my loan and then used the money that I had in my Escrow account and brought another insurance policy from the same company I had insurance with already, in which rolled my Escrow into a negative. They could've just called and made sure that loan number had a active policy. Then they sold my loan to Mr. Cooper. They completely messed up my rhythm as far as making my payments goes and I am still playing catch up. They are the worst. They buy your loan, then screw you and then they sell your loan.