Flagstar BankReviews of flagstar.com

Minus 25 milion stars. I have spent 5 hours today trying to get a 1098 for 2025 for my mortgage. They sold my loan to another bank in 2025, but I paid Flagstar January and February 2025 payments via autopay. You can't get anyone on the phone. I tried every number I could find and all I get is an automated menu and AI saying my 1098 can be accessed online via my account (it's not there) and that my loan is paid. No option to speak with a person at all. Found the chat for assistance. The person in chat said the 1098s were mailed 1/31/26 and I would receive by 2/15/26. I asked why I can access my 1098 for 2024 online and can't access the 2025 online. She didn't respond. I then asked then they transferred my loan as I was concerned they had not generated a 1098. She checked and said they had transferred my loan in Nov 2024. I said, then there is no 1098? and she confirmed. She apologized. I then called my new loan servicing bank and spoke with a person! They confirmed they did not get the loan until March 2025. I checked my bank account and found the automatic payments to Flagstar through February 2026. Got back on chat at Flagstar with someone else (hard to even find the chat link. It's no in my online account). The person said they requested a correction while I was on with them and that it would be generated in 7-10 days and then mailed to me. But they wouldn't confirm if one was ever originally generated. Just kept saying, I apologize, without answering the question. They said I could contact them if I don't receive it. Right? It's a nightmare to try to reach someone and they won't give any answers. They did give me a phone number where they said I could speak with a person. I called that number. After waiting in the queue for 20 minutes, the person said that the 1098s were mailed 1/31/26. Same canned message. I asked them to check and see if one was ever generated for my account. They asked for my account number. While I was looking it up on my computer screen (literally less than 5 seconds), they hung up on me. I did not choose this lender. My original loan was transferred to them. I would never do business with this mortgage company or their bank. They are not transparent and make it difficult to get any information from them. Run!

Sold my house almost 2 years ago. Flagstar won't close my HELOC no matter how hard I try. I had a first and the HELOC with them. Title paid off both. Paid all fees. The first was paid and it's closed. The HELOC is not. For almost the last 2 years I keep getting the run around I have 5 "Research references" and nothing. Numerous tickets and nothing. I keep getting automated calls because "I don't have insurance on file for the collateral". They didn't even reduce my available credit until I ordered new checks for the HELOC and threatened to use them. Either close the HELOC or let me use it. Next stop is a lawyer.

Worst bank ever. Not getting the $300.00 bonus because I did not maintain a certain balance from 7/1/2025 to 9/30/2025 and my account was opened in August, so how could I do that. It was first 90 days. Now the app, website does not work all weekend.

All I can say about this bank is that their only intent is to lock up your money no matter what. They don't have any limits on incoming funds into the accounts—they accept hundreds of thousands very easily, but when you need the money, you can only transfer up to $40,000 in a month. So, you are better off closing the account with them. However, they have these complicated and malfunctioning processes intentionally put in place so that they can keep the money for longer periods. The account closure also may take some random amount of time, mostly not less than 15 days. They say you can transfer $10,000 on a daily basis, but that is also impeded by their ineffective and dishonest process. When you submit a transfer, they send an email to you at a random time later, not while you do the transfer. And they expect you to verify the email within an hour or so, or your transfer will be canceled. That means, you need to be constantly checking your email. That email can also go into your junk/spam folder, and you may not even notice it. Moreover, once the transfer is canceled, the money won't be credited back to your account for about 3 days, at least. Then your next transfer will be blocked because you may have reached the limit. It doesn't matter even if a transfer is canceled; it will still count towards your limit until it is deposited back into your account. Only people with dishonest intention can design such a process! Please stay away from this bank! This bank doesn't even deserve a one-star rating, but I guess I have to give at least one star to provide feedback.

Would give it negative stars if possible. Borderline criminal activity. Will no let me pay off my quote without a wire transfer, but they take all my payments online just fine. To pay off the loan but keep it open is $121 less than to pay it off and close the loan. Do not engage - there are WAY better institutions out there. Go by a credit union - don't give your money away to these crooks. Where is the law any more?

Borderline criminal banking institution. They will lie and lie and lie on recorded phone calls. They even lie in their BBB response despite the fact that they know that I recorded the phone calls. Jessica from the office of the president is as bad as the rest of the customer service representatives. I was repeatedly lied to on recorded phone calls, kept from my money and locked out of the app. I am considering a lawsuit against this bank. I might even join in on a class action suit! It sounds like we should all get together and Sue! Let’s do this! In the meantime, do not bank with this bank! They’re committing fraud at the very least.

My parent's had gotten a mortgage from flagstar. They were making their payments and then their house was placed under forclosure. Except they payed the mortgage. Thankfully they used bankers checks from another bank to do their mortgage. They reported them all as fraud, and turns out they were all claimed. Around 40k was magically lost, when they alerted flagstar of this. THEY SOLD THEIR MORTGAGE. GIVEN they took 40k and didnt take it off the mortgage. The other bank wants the 40k and the house is in foreclosure. NEVER GET A MORTGAGE OR BANK WITH FLAGSTAR THEY ARE A SCUMMY AND TERRIBLE COMPANY.

The absolute worst online savings! Good luck with the outsourced customer service. They even lie in the CFPB response, thank goodness we have the calls recorded and challenging their response. ABSOLUTELY AWFUL BANKING INSTITUTION!