Flagstar BankReviews of flagstar.com

This company is the absolute worse mortgage company to deal with. I have had mortgages with other banks and FlagStar by far is the most difficult to deal with. I had an insurance loss due to a fire and it was nearly impossible to get access to the funds in escrow once Flagstar received them. Because of the difficulties I decided to sell the home because of the drawn out process of dealing with Flagstar. I intended to use the escrow funds to pay the mortgage off so that I could be done with Flagstar. Once the closing was complete Flagstar would not apply the funds in escrow to the mortgage balance to show the mortgage paid in full. My money is being held by the title company and I have no access to my funds. I am homeless through this whole process because I have no funds to purchase another home and I still have an active mortgage. Customer service is no help whatsoever. I was transferred from department to department with each customer service representative contradicting the other. It nearly caused the sale of the home to fall through. Stay away from these people! There are plenty other mortgage companies that are reputable.

Horrible, horribly company. My mortgage was just recently transferred to them unfortunately. They charged my mortgage payment twice and completely financially ruined me. When I called in for help, responses were cold and very rude. I completed necessary paperwork for a refund and still games for days. When I followed up they extended the time they had to refund my money and it made my refund that I still haven’t received yet come back when my next payment is due. I have never been so appalled in my life. I’m currently hiring a attorney to sue.

If I am dealing with the local tellers in my own branch, this would be five stars. But unfortunately, I am in the process of a $20 k loan. I own outright my home. I own outright four others. I have been requested to provide repeated copies of titles, and insurance proofs and when it was all said and done, I ended up needing someone to co-sign. I have never seen anything like this organization. Yikes

This is hands down the worst mortgage company I have ever dealt with. I had not heard of them when they purchased my loan. They never contacted me, nor did my previous loan company. I continued to pay the original company for several months and then got collection notices from Flagstar for a loan I wasn't even aware of. In the transfer process, my homeowner's insurance lapsed for non payment and Flagstar was a nightmare to deal with on that matter. I went without coverage for several months while they refused to apply my insurance payment from escrow. They then claimed that they underestimated my escrow and my payment went up by $340/month. I was never notified of this and was again turned over to collections. I called immediately and found that since my payment had changed, the former amount was considered a partial payment and that it had been applied to principle. I asked that they reapply that payment and I made up the difference immediately. They took my additional payment, applied it to principle and are now charging fees and attempting to collect a full month's additional payment again. Customer Service is incredibly poor trained and are rude and inexperienced. I WILL ADVISE ANYONE NOT TO CHOOSE TO DO BUSINESS WITH THIS COMPANY!

Never ever do business with this bank! We purchased a boat our 5th boat in our lifetime mind you. The dealership signed us up with Flagstar Bank. We checked on insurance before purchasing the boat and lined everything out like we always do before a big purchase. We were requested by Flagstar Bank to provide an insurance binder. We did comply and sent our insurance binder in, declaration in, asked the agency to send one in, everything. After repeated request from them saying we have not complied by providing insurance on the boat and multiple documents sent to them and from our insurance agency they somehow have decided to add their own insurance to my loan and adjust my monthly payment!! This should be against the law. We have provided everything they have asked for multiple times. We have communicated over and over only to get this notification in the mail. I assume they are connected with so called insurance agency?? The only excuse is incompetent management! I would not put your money in the hands of these people. I will never ever do so again. I have purchased 12 cars, 5 boats, multiple offroad vehicles, and have purchased multiple homes! I have never had this ever happen and I intend to find out how many others this has happened to. This is robbery and unfair practice. I have statements for the insurance monthly bill, binder of coverage, declaration, and my insurance agent as proof. I am seeing that this is their M.O. and it would not matter what you do or provide to them they will still try to take your hard-earned money. (Read the other reviews) I truly wish someone would investigate this banks process for committing such a horrendous acts. I feel so attacked by this. Shame on you Flagstar Bank! SHAME ON YOU! I should have known better and definitely should have read your reviews before making this mistake on a lender. You lost a customer that buys. Thank you to Ally who I use for most of my cars, Capital One for my Home and work truck, and Bank of the West for my other toys. I learned my lesson going outside my lender network. Check the reviews and you will see that this bank should not be doing business!

This company doesn't know what customer service is. And I am sorry I had to find out in time of need!!! The punishment, the humiliation, the greed and abuse I have taken from them in the last 4 months, is ABSURD! I know nobody will care about it, naturally one wish is that somebody from the company will read and give a call back.. But this is solely a place where we voice out our disappointment.. Thank you Covid for creating new "poor" population, and Thank you Banks for having taken advantage of the situation.. Thank you Flagstar, for being the best at humiliating and punish your clients.. Thank you!

This was my 2nd re-finace through Flagstar. My original mortgage was not with them, but eventually ended up there. Up until this point, everything had been easy. The 2nd re-finance required an appraisal, because it's "policy". I hate it when people say that. The LTV (loan-to-value) ration was very low for my re-finance (<50%) so there is no justification for it whatsoever. My divorce agreement gave me 90 days to pay. In the end it took 5 months. I was literally hours away from being sued by my ex. Almost all of this time was spent with the house appraisal, which I don't need. Their appraisal department is unreachable to customers. The CSR (Jessica) was also helpful but powerless. There is no escalation process that achieves anything. I had to find them an appraiser myself. Then then sent it back, I think, 4 times. The last time they wanted to change the word "kitchen" to "kitchenette", for example. This was easily the most stressful part of the divorce and I was utterly powerless to do anything about it. This was the only issue, everything else worked, more or less, as you'd hope. I wouldn't use them again.

The cash operation department is run by incompetency. I called Flagstar and confirmed that I could mail two separate certified checks (in the same envelope) to payoff my mortgage. So I did. A week-or-so later I received one of the checks in the mail with a notice saying the payoff was denied due to a shortage of payment. I called to inquire as to why, and where the second check was and I was told they only processed the one check and the other was unaccounted for. After multiple weeks of them investigating (how difficult is it to look and see whether they had the check or not is beyond me), they told me they lost the check (shocker). I had another check issued to replace it and mailed the payoff in again with a BIG note saying there are two checks included, please do not throw either away. I requested that the interest be backdated to the date they received the first payoff and whoever the invalid is in charge of decision-making there denied it on the basis of 'shortage of funds.' So I said, "Let me get this straight... you literally threw away one of my checks, which caused the payoff to be short, and proceed to accept responsibility for that mistake. Yet, refuse to pay back the interest I accrued due to your company's negligence?" And they simply said yes. Seriously, how absurd is that? Criminal, in my opinion.