Refulgent C.
Worst ID Verification System.
Hello, I would like to express my utter disappointment and frustration regarding the support and client dissatisfaction resolution team that your platform has. Despite the many good things about a prompt support and quick response, nothing of the sort was experienced. Your ID verification system is so flawed that it had forced me to finally post this review out of the frustrating experience that I had faced. I was asked to upload my ID documents and a selfie for the completion of the verification process. I have been constantly uploading selfies for ID verification but I kept on being sent the message that the picture is of low resolution, although I have constantly been uploading high resolution pictures I even offered to borrow a friend's phone and upload the picture through his iPhone XS, which would have been a sure shot way to upload a high resolution picture, but was given no chance. Moreover I had contacted the client support department that you have and after having given some quick replies they have stopped replying altogether. Every single time I'm being told that the matter is being reviewed and then no response again for days. I believe that your support team usually has a response TAT of 24 hours, and at times not a single response has been provided to me apart from the generic reply of 'things are getting reviewed.' I'm at my wit's end here and really disappointed with the treatment that you had meted out. This is unacceptable and furthermore bordering on harassment. I would like to express my deepest regret at having trusted your platform and service. Regards, Mica.