Five9Reviews of five9.com

Five9 has been stable and a great platform with excellent support

Five9 a great service.

We enjoy the software, It's just the admin and supervisor app needs to be easier to use... it's way more complex and too many steps. Maybe if it was developed with an Apple environment?

I have been an admin for multiple companies utilizing the Five9 Contact Center applications. I have used the applications in multiple facets of outbound/inbound contact centers, and can say that it is the best solution on the market. While it takes long to master all the suite has to offer, diving in and getting things created is simple. If you are looking for an outbound dialer or looking to route inbound traffic, Five9 makes it a simple process from start to implementation.

Prompt, helpful, and reliable. If we need anything they go above and beyond to get it done. Ariana is our account manager and routinely exceeds my expectations. Five9 takes away a huge headache every day and makes our lives easier.

Very responsive and helpful support team. Extensible and flexible technology that allows us to build custom solutions and integrations.

PROS I've been with Five9 for a few months now and they continually improve their product and services, and it has certainly helped my company. Working with Petra Camacho & Edward Infante since inception, and there isn't a single thing, or promise, they have failed to deliver on. CONS This product does require a training when using the administrator side of it for the setup. Also there are a few reporting features I wish were available.

After our call center manager passed away, I had to take over his responsibilities the next day. I knew what Five9 was, but i had little knowledge in how to use it. The Five9 platform was very straight forward. The online training was outstanding! I still had lots of questions and had to make numerous calls for support. Their customer service was very knowledgeable and eager to help!