Five9Reviews of five9.com

my account manager is great, though the Java Interface for admin is pretty antiquated.

The Open CTI adapter for Salesforce frequently looses connection between the Java applet and the SF environment. This can prevent inbound calls from pulling up the contact(s)/account(s) associated with the phone number. This causes the agent to frequently reset the adapter or log in/out of Five9 which decreases agent performance.

Five9 has been great and reliable. We have been using it for almost 2 years now and I have 0 complaints. If you are looking for a new system to use, this should be your first stop.

I have no idea how a system like this really works but am truly appreciative that it does. I am glad we use it. I rely on Five9 and it has not let me down.

We had a really easy time on-boarding with Five9 and the support team has been excellent. Any questions asked of the support team, they quickly respond to, and if the initial person does not know, they'll find someone right away or offer to call us back once they've found someone to assist.

We have been having issues with five9 since we joined. We have stayed because the overall function of what five9 does works for our company. But the technical issues are very frustrating. Especially when its the same issue over and over with no solution in site. The support team helps when they can, but its frustrating when i have to go through different people to do the same thing that we have already done before. We're going in circles. I would give it 4 stars if I didn't currently have an issue that we've been trying to fix for weeks now!

Low IT touch required, works as described.

The product is a great concept with a lot of potential, but there are still some issues that need to be worked out. After upgrading to the web application instead of using the java version, we have seen a great improvement. There are still some occasional audio issues such as static or audio delays, but they are not severe enough to say that the product doesn't work. There has been more down-time than I would like to see with this type of product especially over the past few weeks.