Five9Reviews of five9.com

At our company, we've used five9 for many years. I find that five9 is a perfect fit for a company that wants big call center features in a suite that requires no special hardware or complicated back-end systems. It runs perfectly on low-end computers and inexpensive headsets, and the call recordings can be saved/moved to any storage device. My only complaint is the pricing structure, but I believe they are improving this. It can be a bit confusing to keep track of your running costs with long distance use fluctuating from day to day and the addition and removal of seats, and geographical numbers.

very detailed oriented team.

The Good: It does what you need it to do. The Bad: Old admin interface. Expensive vs some of the other platforms we use.

Five9 is a solid platform with many features required to run a successful call center. I would definitely recommend Five9 to other businesses.

The Five9 team is great! Any question, any concern gets addressed timely. I'm grateful for their product and commitment to excellence.

Thank you for always making Five9 a platform for all users to share information. Especially to those that are just starting out with Five9 Support.

Very focused on customer satisfaction. A little heavy on surveys though.

Using Five9 to integrate with Salesforce has been a dream come true. Our agents are able to write notes and automatically carry over to a case created in Salesforce saves time and keeps our operation efficient. The installation of the Chrome Salesforce Plus Adapter with the Five9 app / softphone was the easiest thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR Cloud solution.