Five9Reviews of five9.com

Good technology, good people. Prices are confusing, too many line items. Great support.

Access to tier 2 and above support can be slow

We have used Five9 in a small business call center for around a year and have been very happy. The system isn't perfect, but it's the best solution we have used after trying out a few others before it. Once Five9 has integrated Web Chat for our agents that use a web softphone, I will gladly give them 5 stars! I would recommend Five9 to others for sure!

Any time that I contact their help desk, they are very knowledgeable and can usually answer my question within a few minutes. Very good service!

Taking our call center from hand-dialing to auto-dialing has been monumental. We have more than doubled our contacts per hour, and the Five9 supervisor application makes it incredibly easy to monitor and manage individual agent activity. So as a call center managerial tool, it begins a new era for us. But in addition to that, I have also really been impressed with its lead management properties: It is really easy to fine tune our outbound calling. Since our call center serves operations in 5 different states, it is necessary almost every day to direct our outbound calling to the operation with the most need. With the Five9 campaign management features, switching between call lists as priorities change is really easy!

Excellent system, great team, and excellent support.

Five9 is an incredibly useful and powerful call center application. I'd honestly give it a 5-star review if I wasn't left in the dust by our primary admin who left our company and then the responsibility fell to me. I had to do all of my own independent learning piecemeal since Five9 University and its online knowledge base aren't that useful for brand new admins to the system. What good is a Ferarri if you don't know how to drive it, you know? It's only after being the primary admin for about 8-10 months now that I somewhat understand what I'm doing. Their customer support team and our dedicated technical account manager have been critical to our company's success and my learning of how to be an admin on this platform.

I've had a great experience with five 9 and they are very responsive. T Hanks for all your help and support!