Five9Reviews of five9.com

I always recommend those interested in cloud based contact solutions to always check out Five9.

Five9 was a new experience for me 3 year ago. Right from the beginning I found them easy to work with and very accommodating. I was always able to get help from their IT department or my rep. And I needed it. I even needed special situations which were created and put into play for me. Now Five9 is second nature and a great business asset.

Great tool supervise large volume of calls!!!

Easy CRM to navigate. Helps store and track customer information.

Available 24 hours of the day. Great at following up on a case. Not always able to give to an answer right off the back but will work around the clock to make sure you are satisfied.

Honestly some of the best customer service and tech support I have ever worked with.

An excellent contact center software/full blended contact center solution, great technical account engineers & support. Solid solution for small, medium and large contact centers. Fully integrated with 3rd parties, including salesforce and an opportunity to engineer the program to meet many organizational needs. Excellent service & support.

The five9 software has not been an issues and we are very excited to get it going in our call center. The biggest problem is connectivity. It been months, MPLS then VPN traffic shaping the Open intent then SRTP. It has put us way behind in the conversion. The was not explained well enough during sales or during the fact finding sessions.