Five9Reviews of five9.com

Easy to use for the most part.

Great platform! They are very helpful and always helped in me a timely manner.

Five9 the tool itself has been pretty good when it comes to collections and recoveries. We use Five9 to auto dial outbound to delinquent credit card and loans customers who may have missed a payment(s) or have charged off. The efficiency has been pretty good in getting through the entire list 1-2 times daily. I really like the controls within the admin tool to choose the intensities of calls per agent and by having the ability to pull calls. The customer service I have received with Five9 has been 5 out of 5 stars. Our Account manager is very quick to respond when needed and the tech support has been world class. There were a few instances where some of the agents were not getting any calls and I felt confident in calling the tech support team to help out. A downfall for us in Five9 is in the creation of individual campaigns and making them very specific in how we want to call. Eg. We want to get really specific and targeted in terms of how many calls we make out to different groups of customers in different delinquent buckets. For example we want to test calling earlier delinquent customers fewer than charged off and also call people at different times based on when they normally pick up. I feel it is quite hard to really customize the list to fulfill our overall collections strategy. Overall I think Five9 is great and we will continue to use them for the foreseeable future.

The staff at Five9 are always helpful and prompt with all of our requests

Good product and meets our needs.

Five9 has completely changed the way our call center operates. It's enabled us to keep tighter control over our reps dialling compared to a manual process where they could sit without dialling, MASSIVELY sped up the dials by calling multiple numbers at once, and increased our pickup rate from 7% to 12% by matching the area code. That's over a 50% increase! The software is easy to use from the reps end, but one critique is their Java based desktop app for the admin side. It's pretty clunky and tough to learn, but once you get it down it's reliable.

We recently upgraded to the Five 9 platform. We have a larger industry-specific call center, and the transition was complex. Five 9 helped us through the transition, and working with them we have found several tools and ideas within the system that have improved client satisfaction and our overall profitability. I would recommend the Five 9 platform without hesitation.

Its an automatical dialer that will get your sales people hooked up to calls. I have nothing else positive to share, ehich is sad. Most sales people could make many more dials working manually. The five9 team made alot of promises and didnt deliver on them. The salesperson seemed knowledgeable and high level but frankly was just very good at rebuttals and telling the customer what they wanted to hear. When it got time to purchase and use the software there were a number of items that just weren't true or left out.