FitwearproFitwearpro - where you can customize and buy Personalized Quilt Blanket, Fleece Blanket and other personalised products.
Fitwearpro (fitwearpro.com) has 280 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 37 reviews with 1 star · Clear filters
Consumer
Still waiting to receive my order. It was supposed to be for a Christmas gift but never arrived in time. I have had no communication from this company on where my order is at.
Response from FitwearproDec 28, 2022
Hi Customer I'm sorry but can you send me the full name you used to place the order and the transaction ID for checking at our email [email protected] ? I can not find your order number. Thank you so much!
Wendy F.
I ordered from fitwearpro early Nov. I bought a quilt as a Christmas present for my son-in-law and daughter. When I received the quilt it was wrong. I reached out to customer service sending screenshots and photos and they reassured me that they would be sending one right out. I have reached out several times and I was told it was in production, now my emails aren’t being answered. I have no new order number no shipping info nothing. It’s taking longer to get my replacement then It did my original order.
Response from FitwearproDec 22, 2022
Hi there Your new item is in transit to your address now We also sent the shipping update and replied to your email Please help us to check your spam folder also Thank you!
Cheryl S.
I placed my order on Dec 7th, and still waiting on it. I emailed you and asked when I can expect it you said on the 15th of December, never received it. I emailed you again you told me to be patient I keep checking the tracking number like you said and its still stuck in Woodridge since Dec 17th ,I checked again today the 21st and and its still in Woodridge. So what do I do now You tell me to be patient when your the ones that told me it'd be here on the 15th .
Response from FitwearproDec 22, 2022
Hi Customer. I'm so sorry that there is a delay in the shipment of USPS at present Due to the peak season, the number of packages increased quickly and also the impact of snow storm We and the local carrier are doing our best to solve the problem So please be patient and help us wait for the update. We will try our best to help you receive it as soon as possible Thank you so much and we truly apologize for all inconvenience caused!
Dawn
Ordered an made to order acrylic memorial. It finally arrived but is very poor quality - very disappointed. Have emailed Customer Services (Ann) with photos and still waiting on reply regarding refund. Note I had a reply and was able to remove film using air dryer so thank you for that. It looks much better now but would only increase by 2 stars as 1. Why wouldn’t you put a slip of paper in reminding people? 2. It took ages to get to me 3. Even though the piece is much clearer, there were several small scratches (on the other side to the film but which show through). I have managed to polish some out but the main one (I have sent photo to your customer services for your information) It was a lovely idea, and I am still going to give to my friend, but would not order another one from you
Response from FitwearproDec 22, 2022
Hi Customer. The front of the product has a protective film to protect the item as we informed on the product's description, that makes the item look cloudy Please blow it with hot air for a while or rub it with soapy water, the film will be easier to tear after softening. Or please help us scratch one corner of the product first, once this protective film is torn a little, it will be easy to tear. You will see it clearly after removing the film. We also sent you an email Thank you!
George S.
I placed order number FWP61346 on December 1 and I live ten minutes from Woodridge Illinois, where it looks like where they are. They give the illusion of being in Woodridge but the “customer service” number is in Jersey and nobody even answers. This is probably a dishonest smokescreen for getting some cheap Chinese crap that takes forever! I would just like a complete refund right now! Take a look at this tracking info and see if you can figure it out. On Its Way to USPS Departed Shipping Partner Facility, USPS Awaiting Item WOODRIDGE, IL 60517 December 15, 2022, 4:37 pm Shipping Partner: FAST TRACK EXPRESS INC. Arrived Shipping Partner Facility, USPS Awaiting Item WOODRIDGE, IL 60517 December 11, 2022, 6:47 pm Shipping Partner: FAST TRACK EXPRESS INC. Shipping Label Created, USPS Awaiting Item WOODRIDGE, IL 60517 December 2, 2022, 6:02 pm **UPDATE** 12/28/22 Well, my package finally arrived at the next shipping facility! Can you guess where? That’s right, it is now in Woodridge, IL. Wait, that is where it was shipped from 26 days ago. So I called my cc bank and they have already credited my money to me. This company is a bunch of crooks! You might get your product but it will be way, way more than 7-10 days because it is not coming from Woodridge IL or anywhere else in the USA. I will post another update if I ever actually get this item and show you that you are buying cheap Chinese garbage from a very dishonest company who is trying to make you think otherwise. I think that we should all stop buying from these dishonest Chinese companies and pay a little bit more to BUY AMERICAN made products.
Response from FitwearproDec 16, 2022
Hi there Your order is in normal transit now. Once we ship it out, the parcel will follow USPS route and the way it moves was not the thing that we can control or intervene. Moreover, as we informed on the production, it will take 7-10 days for production and 15-20 days for shipment. So please be patient and help us to wait for the delivery. Thank you!
Amy
I ordered a set of the camping bedding duvet and pillow cases. Both pillow cases have arrived and say camping king where one should say camping queen. I have emailed several times sent the information the have asked for but since this i have had to response. Very disappointed after finding a product i was so excited to have.
Response from FitwearproDec 16, 2022
Hi Amy. I'm so sorry for the late reply. The emails were pushed into our spam folder so we could not check them soon. We're so sorry for the problem happened to your order and will resend the camping queen pillow cover to you. We also sent an email to you. Please help us to check it. Thank you!
C T.
Qualität unterste Schublade, man kann die Namen nicht lesen, da verschwommen. Für einen Weihnachtsbaum-Anhänger 25€ bezahlt und dann nochmal 7€ Zoll... Furchtbar. Kann ich definitiv nicht weiter empfehlen. Bin auf den Kundenservice gespannt.
Todd L.
Extremely frustrated!!! Ordered a blanket on November 7th that is supposed to be a gift this Saturday. November 28th they claimed my order was lost during shipment and would rush a new one out. December 5th no emails, no package.
Response from FitwearproDec 6, 2022
Hi there. The new parcel is in transit now. We also sent the shipping email to you and you can follow it with the link. Please help us to check your spam folder also. Thank you!
