FITPACEReviews of fitpace.com

Response from FITPACEJan 15, 2026

Thank you for your review! We are so happy to hear that you're overall pleased with the comfort and support of your new insoles. We sincerely apologize for the shipping delay you experienced. We know how important it is to get that relief to your feet as quickly as possible. We are working hard to improve our delivery times, and we truly appreciate your patience and your decision to shop with us again.

Response from FITPACEJan 15, 2026

Thank you so much for the 5-star review! We are thrilled to hear that our signature support provided the perfect fit at a great price. It’s also wonderful to know our team got them to you quickly so you could start enjoying that relief right away.

Response from FITPACEJan 15, 2026

Thank you so much for sharing your experience! It is wonderful to hear that our insoles are providing you with the relief you were looking for. It’s a common misconception that a higher price tag always equals better support. At FITPACE, we focus on high-quality materials and smart engineering—like our 3D printed support structures—to ensure our customers get professional-grade relief without the "premium" markup. We are so glad to hear your feet are no longer hurting! Knowing that we could outperform an option twice our price is exactly why we do what we do. Best regards, The FITPACE Team

Response from FITPACEJan 13, 2026

Thank you so much for your kind words! We’re thrilled to hear that your order arrived promptly and, more importantly, that our insoles are providing the comfort and pain relief you need. Helping you move comfortably is exactly why we do what we do. Enjoy your supported steps!

Response from FITPACEDec 29, 2025

Thank you so much for sharing your experience! We are thrilled to hear that you’re finding them comfortable and that they’re outperforming some of the more expensive brands you’ve tried. You made a great point about giving it some time. It often takes 7–14 days for your feet, ankles, and even your back to fully adjust to a new support structure. Since your body is likely used to a different alignment, that "break-in" period is key to seeing the full benefits. We also love that you mentioned the customization kit. Every foot is unique, and having the ability to fine-tune the support exactly where you need it makes a world of difference in long-term comfort. Please keep us posted on your progress over the next week! We're confident that as your feet settle in, you'll feel even more relief. Best regards, The FITPACE Team

Response from FITPACEDec 10, 2025

Hello, Thank you for reaching out to us regarding your order. We certainly understand your concern about still waiting for your package! We immediately checked your tracking link (9400150899562186786415), and it indicates that your order was successfully **delivered on Monday, December 8, 2025, at 5:11 PM**. Could you please confirm if you have checked all possible delivery locations? This might include the porch, mailbox, a secure package room, or with neighbors. Sometimes carriers mark packages as delivered a day or two before they actually arrive. If you still cannot locate the parcel by the end of today, please let us know so we can investigate the possibility of a lost package and explore next steps for you. Tracking link: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400150899562186786415 We are here to help resolve this quickly!

Response from FITPACEDec 7, 2025

Hi there, We are really sorry to hear you still haven’t received your order. We’ve double-checked the tracking and it appears to be delayed in transit. We’re monitoring it closely, and if it doesn’t show movement soon, we’ll make it right for you — whether that means a replacement or a refund. Thank you for your patience, and please feel free to reach out anytime.