FitonReviews of fiton.app

Customer service is terrible, they say they will call you back in 24 hours ( which does not help when you need something done in a quicker manner and they never call you back They also will charge your account even if you do not sign up, if you just talk with a gym and the Gym looks up your account in their system

This is the worst customer service of my life. I have been trying to contact support for assistance and only receive canned messages from an AI chat that does not answer any of my questions. This has been going on all month. I have been unable to use this benefit from my health plan because of the poor customer service.

Update: 1/8/2025 Finally we got a hold of a human being who took time to get us set up and now the program is working!! Terrible. Can’t use the website. Getting membership is worse than anything ever. 3 weeks trying to get set up & still not on. Trying to get a representative on phone is bad & info is all screwed up. We will never use on line visits. We always went to the ymca in person 3 days a week for treadmill, stairstepper & a few machines to stay healthy.

The only benefit is a “free” gym membership through my BC-BS advantage plan. The app appears to be useful to pay the YMCA monthly fee, maybe? Oddly FitOn claims to pay the Y more than twice the price the Y charges everyone else. It appears FitOn also offers on line workout videos. I assume some folks use these. (Every advantage plan offers “free” gym membership, but FitOn does complicate things.)

This company’s customer service is horrible. Have attempted to get questions answered regarding membership from mt BCBS plan and they have yet to respond to emails and chat requests. Tried calling their customer service number and made mistake of choosing option for callback and still have not received call back 4 hours later. If my plan sticks with this atrocious company in 2026 may have to change to different provider.

absolutely an incompetent company, I have been trying for over a week to get things straightened out with them. Excellus BCBS is my medicare advantage choice but am seriously thinking of switching to aetna because they have a silver sneakers or silver and fit programs. BCBS should rethink their fitness provider.

I really want to give ZERO stars, this company, if you want to call it that, is THE WORST!!! Since changing plans from Aetna MA to Highmark MA, Fit On is the plan they offer. There is NO ACTUAL person you can talk to about the confusing gym membership benefit and they haven’t responded via email for over a week. Seems like Bots created and run everything. Totally disgusted with this offering, useless!!!

It took me days to get their website to actually list the YMCA I belong to. However, I have not been able to sign up for classes, buy any of the equipment they promised, nor have they returned inquiries