FitonReviews of fiton.app

Cancelled the subscription a couple months in last year as it did not work for me. Got charged today for another year. Now you can start the cancellation process in the app but have to also email their support. So sick of this crap. Provide a refund asap. Reporting this transaction to my bank as well.

This company is fraudulent! It says gym membership is provided with this Highmark benefit. January & February was paid & no payment since. Multiple calls to fiton & highmark with zero results. DO NOT USE THIS PROGRAM.....get silver sneakers.

Excellus Medicare has completely fubar'd customers with their change to this from Silver Sneakers. It is definitely more trouble than it is worth. Points that don't roll over. No more Fitbit/Smart Watch deep discounts. The website is hard to maneuver, the home workout items are a poor selection. NOT impressed at all. I 'wish' Excellus would realize their mistake.

I don't know what prompted Highmark to switch to this, but I'm guessing it's saving them money. A week before this was announced, I had joined a facility for swimming (I had already belonged to a gym for many years). Come to find out, between the gym and the new place, I was way over the credits and it would cost me more monthly than when I paid for the gym before I turned 65. Highmark is also using a terrible OTC vendor where you have to do it all online, and in most cases, you get crap products. Both of these are telling me that Highmark is looking for the cheapest way out and cheapening their product. Looks like next year will be time for an insurance change.

Went to my gym today. I received a notice of the membership not being paid. The Manager is very frustrated and angry about corresponding with their Office. Highmark is also having problems with personnel that they have been in touch with over the past several weeks. Enrolling was a virtual nightmare and most customer service personnel were very confused!! I’m contacting certain agencies to inquire to the financial viability of this Corporation. I would not be surprised to find out that they are running some sort of illegitimate programs.

This plan has already cost me $90.00 since the facility we use in Florida would have nothing to do with it. Now I am supposed to go online everyday to go through all this nonsense before I go to a class? Excellus has stabbed its customers in the back with this. It is definitely more trouble than it is worth. My husband does not use computer and he is furious about this nonsense.

Taylor was wonderful! She talked me step by step thru getting my flex card w/no problems. I was totally confused at first but she put me right at ease. I can’t thank her enough! Thanks for having a great employee like Taylor.

Customer service is awful. It takes an hour to several of being put on hold to speak to a person. The in-person gym options are much more limited than Silver Sneakers. Works on a ‘credit/point’ system that is very confusing. I do not recommend this program.