FitonReviews of fiton.app

Honestly, Highmark is making this available to its Medicare clients, but has shared no information. I got some log-on information from my insurance agent (not helpful) and tried to call. Getting through the telephone tree was impossible. They do not have many gyms or classes in my area. If it doesn't improve, I'll be looking for a new insurance plan during open enrollment with a better known product for fitness (e.g., Silver Sneakers).

Having a problem with my membership. YMCA can't accept Fiton Membership until they receive an email from them saying I am a member even though it says it on the app. Can't get a hold of anyone at Fiton, by phone or email. Terribly unorganized program. I don't know why BCBS didn't stick with Silver and Fit - that was a great program....Fiton is a nightmare!

I had made two payments to FitOn for my gym membership, yet the gym never received them. A simple issue to resolve, right? Unfortunately, no. I spent 45 minutes on the phone, only to be told the matter had to be escalated to the payments team and that I would receive a follow-up. Unsurprisingly, that never happened. After multiple emails, I finally received a response—but instead of a solution, I was met with endless runarounds. I documented over fifty emails attempting to get answers. FIFTY!! Astonishingly, they even told me I had no legal right to ask why my payments had not been forwarded to the gym as they should have been. I asked them to produce a legal document that said that, which magically never arrived.... Meanwhile, the gym, not having received the funds, began threatening to charge my credit card for the outstanding balance—despite the fact that I had already paid FitOn. The representatives I spoke with, Amber and Shanna, showed ZERO interest in helping. As a paying customer, I have every right to know where my money went, especially when the business I paid is not receiving it. The gym also attempted to contact their representative multiple times with no success. To make matters worse, after repeatedly refusing to assist me, they provided me with a link to Aetna’s website when I requested information on how to file a complaint. So, effectively refusing me the right information to file a complaint with their company. At this point, I will be filing complaints with the Department of Consumer Protection, the State Attorney General, and any other relevant agencies. A simple acknowledgment—“Yes, we forgot to mail the check, but it will be issued in X days”—would have sufficed. Instead, I was forced to send fifty emails just to track down my own money. This level of incompetence and disregard for customers is entirely unacceptable.

Is there any customer service? No reply ever since January 1. Why The Face? - Achievements are not properly being awarded. I worked out on my birthday but no badge. I exceeded the week 1 goals but no badge. - My wallet has a negative $112 but I never bought or registered for anything. - Meet your goals and social activities to make money. How and where can I use the $$. - wish I could use gym money for my personal gym

Signed up for my Highmark BC-BS membership but have not received an email confirmation which I need to attend the gym of my choice. Website is terrible. Called their customer service and was put on hold for 30 minutes, then cut off.

This "benefit was part of my health insurance. Fiton never even sent me any information about how to use it until January 25. I missed an entire month of benefits and they would not even respond to my complaint except to say "Thank you for your patience! We’re in our busiest season and appreciate you bearing with us." Then they stopped communicating with me.

Yes, as seen below, the online service is horrible. Bait and Switch. How did BCBS ever, ever go with this company? It does not give me much confidence in their judgement or their desire to actually serve their customers.

They claim to have paid my gym membership, but my gym says they did not pay it. So, where did the money go? I think FitOn is a scam. Customer service is basically useless.