As a Charter Guide (Operationtek) who uses Fishingbooker To generate business I could not be happier with the service! The ease of use of their site and application is 2nd to none. Any questions which hardly ever arise are answered promptly and professionally. The customers that I have the pleasure of taking out and fishing are always extremely courteous polite and professional. Without fishingBooker I don't know ID able to operate and guide in the manner that I do. Honestly can't say enough good things about this service if you haven't gave it a shot please take a look!
Response from FishingBookerJul 26, 2021
Thanks for your great review, Brian, your feedback really means a lot! We're very happy to be working with you and hope we can continue to do so for many years to come. Tight lines!
DH
Drew H.
We had a fantastic fishing half day…
We had a fantastic fishing half day with Captain Cody! Explored the Little Manatee River where I caught my first Tarpon! Highly Recommend
Response from FishingBookerJul 26, 2021
Thanks for your review and congrats on catching a tarpon! Hope it's the first of many :)
KH
Kenny H.
Outstanding trip
Outstanding trip. They took very good care of us! I was very please with everything. I highly recommend them!
Response from FishingBookerJul 26, 2021
Thanks very much for your review!
AD
Adam
The captain sent me a text just before…
On June 28th the captain sent me a text just before 6am telling me he had bad gas and needed to have his boat towed in. I called him and said we were already on our way and would see him at the dock. He sent an immediate text after contradicting himself by saying he was on the way to the mechanic. Gave him the benefit of the doubt when he rescheduled us for later in the week. The morning of the second trip (Friday July 2nd) he sent a text saying he'd been hit by a drunk drive and cancelled a second time. He cancelled the reservation on his end and I received an email from FB on July 2nd at 5:25 AM saying my booking had been cancelled. FB is saying it was an informal cancellation between us but that's simply not true considering I got an email from FB about the cancelleation on 7/2.
Thought about it for a few weeks after the trip and then responded to the request from FB for a review. Wrote a long review detailing everything that happened. It went through their verification process and then posted to the site. Not long after the captain wrote his response to the review upset that I'd called him out.
A few days later the review is taken down and when I reached out to FB to ask about it they said since the trip didn't happen I couldn't leave a review. Contradicted themselves a few times in the response and in general didn't seem to know their own policies or timelines. Regardless, on their website it says if the captain cancels there will be a notification on their reviews so that prospective customers will know it's happened. When I asked about this policy they stopped responding to me and to date, there is no such mark against the captain.
In response to their reply below, I find it VERY hard to believe that the boat got bad gas the morning of the first trip and was hit by a drunk driver the morning of the second trip. I think it's much more likely that the captain was offered more money to take out a different group and made up excuses to cancel. The fact is that FB doesn't hold their captains accountable to the services they've agreed to and doesn't even follow their own rules and guidelines.
Response from FishingBookerJul 26, 2021
Adam, we're very sorry you and your family didn't get to fish this time!
As you mentioned, it's only possible to review a charter once you've been fishing with them. That's because the reviews are for the fishing experience provided by the captain.
The reason you were able to leave a review to begin with is that the initial trip change didn't happen through our system, but was agreed upon informally between you and the captain. This meant you received an automated review invitation that gets sent after fishing trips are due to have been completed. When our team learned that the trip hadn't happened, the review got removed because of our policy. We're sorry that it wasn't clear why this was happening every step of the way and understand why this could have looked contradictory! We'll definitely look into how we can make this clearer in the future.
Unfortunately, the situations that led to your trip not going ahead were completely out of your captain's control – no one can help being hit by a drunk driver. This is why there's no cancellation review like the one you mentioned on his listing. Instead, that review will show up if a captain lets a customer down due to something avoidable, like outdated availability. We do track cancellations closely though, and you can be sure that if it looks like a captain is deliberately canceling in the way you suggested, we won't allow that listing to continue to be booked.
I hope this shed some light on your experience and explained some of your questions. If you'd like any further information or need help getting out on the water in the future, please don't hesitate to get in touch!
WL
Wayne L.
Ordered a Radar Dome Plate and it was…
Ordered a Radar Dome Plate and it was to small for the Ray marine Doppler unit that had 14" bolt pattern . call to see if i could order a 15"x15" plate.
girl told me she would the the big guy and never got a reply.
Response from FishingBookerJul 22, 2021
Hi Wayne, sorry to hear about your experience. I'm afraid it looks like this is a question for a different company from FishingBooker. We only help people find and book fishing charters!
Best of luck getting a radar dome plate that fits. In the meantime, if you need any help finding a fishing guide, let us know - we'd love to help :)
RI
Rick
Great time on the water and we caught…
Great time on the water and we caught fish in each spot we tried. Captain was very knowledgeable and friendly.
Response from FishingBookerJul 22, 2021
I'm so glad you had a good trip, Rick! I hope we can help you go fishing again soon.
JP
Jody P.
Guide cancelled day of and I can’t review him.
Overall your site was a good experience. However, I am frustrated in a big way that I can’t figure out how to review the guide who cancelled in me the day of. I put a lot of effort into coordinating the outing with 5 generations of family members - our family is spread all over the US so we rarely are all together. The Captain canceled and I’m looking at his reviews now I see he cancels on people on a regular basis. I want to review him and can’t. Was able to go out a week later with another guide but only 2 of us got to go.
Response from FishingBookerJul 22, 2021
Thanks very much for the feedback. Our system only allow reviews for trips that took place, but I completely understand where you're coming from about the last minute cancellation when the captain's boat malfunctioned. I'll see if there's anything we can do about this beyond the automated cancellation review that appears on the listing. I'm sorry some of your party weren't able to fish and hope we can help you get out on the water together in the future!
TY
Tristan Y.
Great job on finding us a fishing trip!
Great job on finding us a fishing trip!
Response from FishingBookerJul 22, 2021
Thanks for your review. I'm glad you found a good charter and hope we can help you go fishing again soon!