Leah was great and proactive on a late cancelation, asked if I wanted waive the 24hr rule, and is fowarding the deposit to me. Fishingbooker.com is awesome, very please with the results!
Response from FishingBookerJul 24, 2023
Dear Captain Kevin,
Thanks for taking the time to share your feedback!
I'm glad that we found a solution together, and it's great to hear that you're pleased with FishingBooker. :)
The funds are on their way to you. If you ever need anything else, feel free to reach out.
Happy fishing!
- Leah
MB
Mr. B.
DO NOT trust this company!
Whatever you do, DO NOT trust this company! They will steal your $200 deposit. If your trip is cancelled by your captain due to weather, fishingbooker and your captain will work together to say that you cancelled. Since they say you cancelled then they will not refund your money. Total scam. This is a very crooked company. You are better off not including this scamming company in your adventure. Contact a fishing charter directly and confirm bad weather refunds directly with your charter captain before your adventure. Trust me when I tell you, DO NOT include fishingbooker in your plans and DO NOT pay fishingbooker any deposit. They will scam you big time and you will never see your deposit. There, I saved you from these scammers ruining your trip. You’re welcome......................................
Here's our response to lying fishingbooker's response to our review. The captain told us three times while standing on the dock with him that we would be refunded due to lightning and storms. We then discover he was lying to us. We then spoke to the scamming fishingbooker three separate times and they basically told us to pound sand that it was a fish-able day. Fishingbooker and the captain worked together to steal our deposit. Again, do not trust this scamming fishingbooker website. They are a dirty scamming website that you DO NOT need to ruin your adventure. Stay clear. WHATEVER YOU DO DO NOT USE FISHINGBOOKER. THEY WILL RUIN YOUR TRIP.
Response from FishingBookerJul 24, 2023
Thank you for sharing your feedback on our service, Mr. B.
Whenever a captain cancels a trip due to bad weather on FishingBooker, our policy is that we issue a full refund. We transparently communicate that on the captain's listing.
Captains tend to provide customers with a heads-up for possible unfavorable conditions. However, they don't necessarily cancel trips in these cases. They communicate this to set the best expectations for their customers and also make planning the trip easier.
If this was the case with your booking, there may have been a misunderstanding with the captain that led you to think he canceled the trip.
We tried reaching out to you in order to get more information about your booking, but haven't heard back from you. I'm hopeful that we'll hear from you soon so that we can figure out what happened :)
- Jay
CC
Capt C.
Chloe has been phenomenal with my…
Chloe has been phenomenal with my process of setting up it has worked out so well and would definitely recommend her 100% of the time
Response from FishingBookerJul 22, 2023
Dear Cris, it's my pleasure to have helped you out.
We also really appreciate the review, and look forward to developing our partnership even more! :)
- Chloe
GR
Grandpa
A Memorable Trip
For grandpa and 4 grandsons it was a wonderful experience. Captain Ethan Wish Upon a Fish was great. We had a novice fisherman on board and he was very patient in showing him how to fish. Everyone caught several fish. Would definitely recommend a trip with Captain Ethan if you are in Florida Gulf Beach area. Harold and boys
Response from FishingBookerJul 12, 2023
Thank you so much for taking the time to share your wonderful experience with Captain Ethan! We're delighted to learn that Captain Ethan provided excellent service and made sure that everyone, including the novice fisherman in your group, felt comfortable and supported. It's truly commendable that he displayed patience and took the time to teach the novice fisherman how to fish. That kind of personal attention and guidance can make a significant difference, especially for someone new to the activity. We hope that you and your grandsons have many more memorable fishing adventures in the future!
NS
North Shore Fishing G.
Great Company!!
To All -
I had an unexpected health issue arise and was last minute, but the folks at JenniferAnn Sportfishing Charters were more than understanding and great to work with and gave a full refund! Definitely will be rescheduling a trip!!
Response from FishingBookerJun 28, 2023
Thank you so much for sharing your review! I'm really glad that we were able to help with sorting out the refund.
All of us at FishingBooker wish you a speedy recovery :)
- Jay
ED
Emily D.
We had the time of our lives
We had the time of our lives! Captain, JP was knowledgeable, insightful, charismatic, and personable. He went out of his way to make sure we had a great time and taught us about fishing in the open water. We had a blast!
Response from FishingBookerJun 27, 2023
Emily, it's a pleasure to hear that you enjoyed your fishing trip!
I'm glad that we had the opportunity to connect you with the captain, which in turn led to a memorable experience.
- Jay
RB
Robert B.
Outstanding platform to find the right…
Outstanding platform to find the right fishing trip, and even better customer services!
Response from FishingBookerJun 23, 2023
Robert, thank you so much for the review!
Fingers crossed, we'll have the pleasure of providing you with our services again.
- Jay
RI
RICHARD
This company When it comes to deposits
After a problem with my trip. The company did the right thing. Thank you
Response from FishingBookerJun 21, 2023
Dear Richard,
Thank you for taking the time to share your experience, and we owe you a sincere apology for the way things turned out with your shark trip. Our system automatically processed the cancellation and forfeited the deposit to the captain, which is why Chloe advised she needed a bit of time to consult about the cancellation.
After going over everything that happened, there was obviously a reason for you to cancel due to bad weather. Losing out on the deposit in that situation would be frustrating, so I completely understand why you felt the need to voice your concerns online.
We've since had the chance to review all the details surrounding your cancellation, and the first step to making things right was to issue a full refund of your deposit. Along with that, we've applied credit to your FishingBooker account as a token of apology for the stress you no doubt experienced with the entire cancellation.
Trust me when I say that we're really disappointed that your experience with our service ended up in such a bad way. Needless to say, this situation is a huge learning curve for our team and company.
We appreciate all you've done for the country and thank you for your service. In return, I'm hopeful that our customer service will have the chance to make things right, and Kristina has already reached out to you so that we can continue our conversation.
EDIT: Richard, I just noticed that you've updated your review to a 5-star one. We really appreciate that and hope that we'll have the chance to provide you with a memorable fishing trip in the near future!
- Jay
