First Truck PartsReviews of firsttruckparts.com

YOU NEED TO CONTACT YOUR CUSTOMERS BACK. AND GIVE THEM A REFUND FOR BAD PARTS. WILL NEVER BUY FROM THEM AGAIN IF THEY DON'T REFUND THE MONEY FOR THE BAD PART.

Service was excellent

Called in and ask if a part was available and it was. Put the order in online needing that part next day and at the time it was past 2:30pm so I didn't think it would it here on time.. It came next day arrived around 10:30am. I was impressed!

i called and canceled the order. Lady on the phone told me cancelation was successful but my order went through anyway. very disappointed!

item was just as ordered , fast delivery , looking perfect

They had a hard to get part. Shipping was great had it in two day.

Had part in stock good price fast shipping

My CPC was stolen. I ordered this one from First Truck Parts because it required no core charge. I paid an additional $88 for overnight shipping. I began to get all kinds of dashboard lights for fuel, DEF, transmission and engine block. Semi would not start. I went back to the mechanic that programmed the CPC and he showed the DEF fuel code active, so I went back to shop that handles my DEF system and they ran diagnostic, which showed CPC hardware failure and many missing message failure codes for CPC. I went back to the mechanic that programmed the CPC with this printout and he ran his own diagnostic again that showed CPC hardware failure and many missing message failure codes. He then offered to reprogram for free and as I drove out of his shop more dash codes and semi went down to 5 miles per hour. I turned it off for ten minutes and turned it back on and was able to drive back into his shop. He then replaced the CPC I purchased from First Truck Parts with one he had and programmed it for my semi then asked me to test drive it. I drove it around and no problems, so the CPC from First Truck Parts was the problem. I contacted First Truck Parts and they wanted me to ship it back to them to do their own testing and if they determined there was nothing wrong with it they wanted me to pay for shipping and testing. I said you can refund me once I drop it off for return shipping or give me a local Freightliner dealer to bring it to for exchange. They refused. I decided to not waste anymore time or money with this seller. I used First Truck Parts junk CPC as a core charge at my local Freightliner dealer and bought a replacement CPC from them instead. In my experience it is not worth dealing with First Truck Parts and their questionable product they are selling as NEW Freightliner OEM. The one I bought from Freightliner looked nothing like the First Truck Parts CPC with security stickers and security plastic on it. The new one I purchased from Freightliner works fine. I had to pay for programming twice. I lost revenue from downtime and paid an additional $400 in programming from trying out First Truck Parts. I will never use this seller again. I recommend to anyone reading this review to just pay full price at the Freightliner dealership for a CPC.