First Premier Home WarrantyReviews of firstpremierhomewarranty.com

good company

Great warranty coverage

The same day pay is awesome!! Now I don’t have to wait 60 days for work I do today!!

I applied to be a vendor and they called back the next day but I missed the call. When I called back. It rang and rang and rang and the person that picked up said “are you a tech?” Before I could answer he said something unintelligible and hung up. I called back again and the person had no clue what I was calling about. Shortly after I received an email that says leave a review before I can start receiving work from them. They don’t have any of my info, no ein, no w9, no insurance. It’s really sketch. I’ll pass guys thanks. I haven’t worked with them, but I likely won’t be. I don’t think you should either

Customer service was excellent. I called with an issue with a leaking valve. They assigned a plumber who fixed the issue. The service fee is also cheaper than my previous home warranty.

Super prompt service. We are so happy to be a part of First Premier Home Warranty!

very happy!!!

We have had a terrible experience with First Premier Home Warranty. We submitted a request to have HVAC repaired. It took over a week for them to get back to us with a contractor. When we called to find out what the hold up was they didn't have any information. It was like the left hand didn't know what the right hand was doing with this company. Once we finally got the name of a contractor and had them come out for a service fee, the contractor contacted FPHW with information regarding the repair. When we heard nothing back for several days, we contacted the contractor and he said when he submitted the service information he was told we had cancelled the request (which we did not). It took the contractor 3 attempts to get the information to them, all with several days in between, because they couldn't seem to find the information every time we called. The contractor ultimately stayed on the phone with them while he submitted the estimate so he could confirm they had received it. He was told we would hear from them within 24 hours. After more than 24 hours had passed, we again called, only to be told we would have to provide 36 months of HVAC maintenance history in order to have this job approved. We have only owned the home for 10 months so we obviously did not have this maintenance history. They said they could not approve the job without this. So frustrated, I called the management number and spoke to a very condescending person named Todd who also said he could not help me and that the 36 month thing was in the contract. I have read the contract I was given and it says nothing about this. This company is a fraud. The whole point of buying a home warranty is to be able to be covered for the unknown when buying a home, BECAUSE there may be things you don't know about said home. I have sent them our home inspection which would be all that we have since the home is new to us. They told me today that the underwriters denied the claim without 36 months of maintenance records! The contractor for the HVAC said he has never worked with a warranty company that was this bad. A company is only as good as their promises kept, not their promises made. Don't be fooled by this company who does not stand by what they promise.