First Fly TravelReviews of firstflytravel.com

I wound up using this service via ITA Airlines. I needed to change my ITA flight and their number came up. The employee that helped me, Shine, was like a booking angel. Her customer service was superb. She was helpful, sweet to work with and an excellent problem solver. They offer better customer service than airlines and I would use them again.

From the start to the end of my interaction everything was positive and informative. I got a great deal and I’m excited to travel! Thank you!

I WAS UNDER THE IMPRESSION I WAS COMMUNICATING WITH ALASKA AIRLINES. OUR FLIGHT WAS MISSED. I WAS MISLED THROUGH THE ENTIRE PROCESS. I WAS CHARGED 1692.42 SERVICE CHARGE ( OR SOMETHING, I COULD NOT GET AN EXPLANATION. ) IN ADDITION TO THE COST OF THE TICKETS. PLEASE CONSUMERS, BE CAREFUL.

I have no words to express the great and efficient service I received from your agent Rebecca. She’s extremely professional and accurate and above all very kind. She’s there to help every single individual with their travel needs. I wish you have more personal like your agent Rebecca. In fact that I was so pleased with the service, I am planning from now on all my flight plans with her. Thank you kindly Carlos J Carbonell.

FRAUD - be aware - Imposters - acted as they were LUFTHANSA - we explicitly and repeatedly asked them if we were connected to the corporate direct Lufthansa customer support line and Michael kept reassuring us that he works at Lufthansa and that the additional $360 were the difference in the Lufthansa ticket fare and in addition to the $215 change fee. They are trying to make an additional $360 for themselves and are telling you that Lufthansa is charging this increased ticket fee! Be aware - FRAUDAULENT company!

Muy efectivo y educado Nos solucionó él problema que teníamos.

Yep - Scam. They claimed to be KLM but are not. So far, it looks like my ticket is booked, which is good. However it looks like they marked it up ~$250 over what KLM would have charged.

PLEASE READ ALL THE BAD REVIEWS!!!! BE AWARE!!!!!!!! THESE ARE SCAMMERS They are imposters. they claimed to be Aeromexico Airlines. They aren’t, They use fake names. I should have known since they have a thick Spanish accent when they speak. They even Insult you & mock you. Yes, they actually giggle while you ask them to cancel a transaction that has been inflated. They will mislead you and will charge you an inflated amount. I had been forced to call my bank to report the fraud and the airline as well since they are misrepresenting them and my neighbor who is sm FBI agent has asked me to file a complaint after reading all the bad reviews. I was called “crazy” I had been harassed and threatened as well. Please please don’t fall