First Fly TravelReviews of firstflytravel.com

I contacted First Fly Travel for a much longed- for trip to South Africa. My representative was Chad. Chad‘s customer service was friendly, polite and quite frankly, he provided me with impeccable service . I am an 80 year old senior, needing travel assistance and I guess Chad picked up on my nervousness in booking, impatience and anticipation to get my booking correct. He very ably calmed me down and reassured me that he would do his best to ensure I have a pleasant and long flight home. He took his time to do his research all the while keeping me informed of what he was doing. He walked me through all the steps, from airport assistance, to being able to secure preferable and suitable seat selections to answering any questions that I had. Through all this had a bit of an anxiety attack and after I paid, I immediately expected my eticket to arrive. When I did not receive it after an hour, and unaware that Chad had left for the day, I called FirstFly and mentioned to Anton (my second) representative that I was considering cancelling my booking. Anton, again, assured me that he was there to help me, that lots of tickets were being issued and that I was in the line. He promised me that, before he left work, he would contact me and that I must not cancel my booking. True to his word, he texted me to let me know what my booking confirmation # was and a short while later I received my e-ticket. Thank you very much Chad and Anton for dealing with a sometimes ‘difficult and/or impatient ’ customer. You are a winning team and I would recommend you both whenever I can. As an aside, Anton I will always remember #91 - go well. Norma and Eleanor

My United Airlines travel agent, Shine, was very compassionate and professional. Her goal was to make sure that I received excellent service at a reasonable cost. I received flight dates and hotel reservations that were satisfactory and of very high standards. I will definitely recommend Shine/United Airlines to my friends and family.

I have seen my team work rigorously for every little task we are assigned. I have seen myself grow professionally and personally here at Firstfly Travel.