First Fly TravelReviews of firstflytravel.com

Dishonesty, rudeness and terrible customer service i was emailed a flight booking confirmation for my flight my mom a us citizen booked for me, only to be told they cannot honor the price $937 it was booked at and since I wasnt sent a ticket yet because I booked 30mins earlier they have to give me the new price of $999 i said no I want the price that was sent to my email in the confirmation. The agent then goes on to explain that I might have booked at the same time as someone else and there only 1 seat left I said I was the one who got a confirmation i want the ticket. they began to get rude the phone and told me to go book with another company that can accommodate me. this a summary as i was on the phone for atleast 25mins. In my opinion someone else booked after me for a higher price so they did everything cancel my booking. Very unprofessional MY WORST EXPERIENCE BOOKING

My intent was to change a flight with American Airlines, but somehow I called First Fly Travel instead. I can't recreate my steps, but other reviews here mention a similar sense of confusion. I suspect that I may have clicked a misrepresented paid link in a Google search on my phone. The customer service rep had an unprofessional demeanor, but he's only human, he may have been having a bad day. At the end of the call I was emailed a booking confirmation and it was only upon scanning the footer that I realized I had just authorized a payment to First Fly Travel instead of American Airlines. I immediately got a sinking feeling of having just been scammed so I called to confirm the change with American, being extra careful to use the number listed directly on their website. I was surprised to see the flight change was actually made, but shocked to learn that the change would’ve only cost $14.99 through American, not the $115 that I had authorized to FFT. Luckily, I also noted within the booking confirmation that FFT has a 24 hour cancellation policy. I called to cancel, insisting that I had just been scammed by the company and eventually I got my money back. In the grand scheme of airfare, a service charge of $100 is a relatively small fraction of the overall flight cost, but my intent was to have been speaking directly to American Airlines. Somehow I got connected to FFT and they took advantage of my error. Other reviewers here have been taken for much worse. Almost comically, the percentage increase from $15 to $115 calculates out to be 666%.

We asked Munic to send us a breakdown of costs. The invoice he emailed did not identify “handling fees” as we requested, only the total amount. We thought we were talking to an agent of United Airlines and this must be the ticket price. Later we learned that we had been charged $1421.00 more than the actual airline tickets cost. We even gave Munic the flight numbers when we made arrangements. At this point, I would not recommend First Fly Travel. (Is your business named this for a reason?)

You should notice that virtually every good review for First Fly is from someone who has never reviewed anything else. This is because, like First Fly, they are frauds. They pose as other airlines by using phone numbers very close to the phone number of an actual airline, and then bilk people by charging them hundreds of dollars for non-existent tickets or for tickets that actually cost less than what is charged. They stole $500 from my mother claiming that they were Delta Airlines and that she had to pay for a new ticket to rebook a flight that had been cancelled. Delta charged $0 for the change, but a charge for $489 was put through to her credit card. Absolute criminals. I have reported them to the FTC and the State of Delaware, and I encourage everyone else to as well.

There’s something fishy about this company. I became suspicious 10 minutes into the conversation with someone who answered the phone. Although I was told my flights were all available, no problem, I realized that I wasn’t speaking with the airline like they had led me to believe. I told him, “I changed my mind”. He asked why I just wasted 30 minutes of his time. Suspicious! I hung up but he keeps calling me back asking when I will be able to give him the money and again, why I wasted his time. After I blocked the number, he calls from different numbers. When I called the real airline to book the same flight, it was cheaper, but NOT AVAILABLE on all the legs. I wonder what my 17yo son would’ve done if he was stuck in another country with bogus airline tickets!

Whilst in the USA and 2 days before flying back to the UK, I became hospitalised due to a respiratory virus. Whilst in hospital on oxygen and a drip, I telephoned a BA number to cancel my return flight. The recipient at the end of the line confirmed they were BA. After being told the return ticket could not be refunded/transferred I was then reluctantly persuaded to pay for a return ticket in 6 days time despite saying that I could not guarantee that I would be fit to fly by that date. The response was that this ticket would give some credit against my cancelled ticket and was flexible. These tickets where never validated by BA and by this time I became suspicious of the BA contact in USA. It was only after I got back to the UK that it became clear from my AMEX credit card statement that payment had been made to First Fly Travel and not BA. A copy of the credit card authorisation sheet given to AMEX had been fudged as if it had come from BA by showing the BA logo but used an out of date address for the Las Vegas airport and an incorrect signature. I have since made a possible fraud case through BA and they advised that no transactions had been received from First Fly Travel in respect of the booking references they had used. It seems First Fly Travel has pocketed all the money paid for the ticket (some £4000 odd)?

They pretended to be KLM Airlines and ripped me off for $1,600.00 telling me that they were going to refund the $7,300 I spent on return airline tickets, after they received my money the women named Jayde sent me a text and said that they could not refund my money for the tickets because I didn’t have a refundable ticket ? What was she talking about, why would I have tried to get my money back from her if I had bought a refundable ticket ? If something doesn’t make sense, stop and think before giving them money. They are total scammers, don’t be fooled.

I WAS UNDER THE IMPRESSION I WAS COMMUNICATING WITH ALASKA AIRLINES. OUR FLIGHT WAS MISSED. I WAS MISLED THROUGH THE ENTIRE PROCESS. I WAS CHARGED 1692.42 SERVICE CHARGE ( OR SOMETHING, I COULD NOT GET AN EXPLANATION. ) IN ADDITION TO THE COST OF THE TICKETS. PLEASE CONSUMERS, BE CAREFUL.