First Fly TravelReviews of firstflytravel.com

Anton has been an incredible help untangling a messed up flight change. Patient, efficient, professional, and most especially kind. It was such a relief to have worked this out with him. Thank you, Anton.

Whilst in the USA and 2 days before flying back to the UK, I became hospitalised due to a respiratory virus. Whilst in hospital on oxygen and a drip, I telephoned a BA number to cancel my return flight. The recipient at the end of the line confirmed they were BA. After being told the return ticket could not be refunded/transferred I was then reluctantly persuaded to pay for a return ticket in 6 days time despite saying that I could not guarantee that I would be fit to fly by that date. The response was that this ticket would give some credit against my cancelled ticket and was flexible. These tickets where never validated by BA and by this time I became suspicious of the BA contact in USA. It was only after I got back to the UK that it became clear from my AMEX credit card statement that payment had been made to First Fly Travel and not BA. A copy of the credit card authorisation sheet given to AMEX had been fudged as if it had come from BA by showing the BA logo but used an out of date address for the Las Vegas airport and an incorrect signature. I have since made a possible fraud case through BA and they advised that no transactions had been received from First Fly Travel in respect of the booking references they had used. It seems First Fly Travel has pocketed all the money paid for the ticket (some £4000 odd)?

Your team member Nia ext-10034 was so helpful, professional and knowledgeable about my issue which was helping me upgrade. She helped find a good alternate plan and helped me decided to pay the difference of almost 5k.

Anton was incredibly helpful and kind in getting our tickets changed. He made a bad day better.

Anton is GREAT!! Very helpful and very polite!

Anton is GREAT!!! Anton is the best I’ve seen yet. He was very helpful, patient and compassionate about helping book my sister a flight. He stayed in contact and made sure he helped in every way possible .Thanks Anton you a greatly appreciated

I spoke to Anton and he was compassionate and very helpful. Worked with me to help me change my flight. Very helpful.

The most patient man ever! He was a wonderful help to me