First FenceReviews of firstfencecompany.com

I was assisted by Megan Best based at the Canvey Depo, who was more than helpful in terms of assisting me with the products I needed and provided a quote straight away. Megan followed up with a call to ensure that I received the quote. Even though on this occasion, we did not go ahead with the purchase, the service was absolutely phenomenal.

Very poor service. Waited 2 months to get order delivered & was guaranteed delivery twice, before it arrived. When it did arrive, the finish is poor (metal wire twisted around product in multiple locations & powder coated over, rough finish to powder coat & transport marks which have gone through the finish to the metal). Raised a complaint 2 weeks ago & received much of the same, promises of calls & delay tactics.

First Fence - London Depot, Canvey Island - ordered our fencing easily online but unfortunately there were a number of issues including availability of certain items and powder coating problems. This meant the order was delayed by almost 2 weeks. First Fence offered advice and alternatives and more importantly kept us up to date with what was happening with our order and contacted us whenever they said they would even if the issues were ongoing. The service from the local depot was great. Things do sometimes go wrong but it's how they're dealt with that makes a difference and Canvey depot did themselves proud. If the fencing had come on time it would have been 5 stars but they still came pretty close. Would definitely use them again.

Placed order and paid in full, on day of delivery received phone call to to say some items were out of stock but we would receive missing items with 2 to 3 days. several emails and phone calls later after over 2 weeks of waiting and little to no response, we are now being told according to their system all items were sent and if we want the missing items we must pay again. AVOID AT ALL COST. LOOKING AT OTHER REVIEWS IT HAPPENS ON A REGULAR BASIS.

Used for several projects and orders. Always correct and any issues with stock were always relayed to us in a timely manner. High level of customer service and products. Highly reccomend

Avoid this company at all costs, made us some custom gates that did not even fit the posts they made for us! Then offered no solution, commutation was none! Reported to trading standards and case opened. Cowboys.

We placed an order and paid for it after being assured everything was in stock , a week later after 2 emails to say our goods will be delivered the following day still a no show, we eventually get the wrong order 2 weeks after the order is paid for , a further 3 days later we get some of our order, every time we phone the customer services they apologise but don't give any useful answers . The gates were manufactured wrong and took another week to rectify 2 failed deliveries again , it has been nothing but a bad experience with no customer services to speak of ,grab the money and string the customer along . An absolute shambles of a company and no management will accept responsibility ,will definately not be using them in the future

We run a fencing business and have used First Fence 3 times for security fencing projects in the hope they would get better - they did not. They messed something up on every single order, either the order was missing items, came damaged or in the most recent instance - the tab on the gate post was welded in the wrong place and they sent the wrong size posts for the panels. On every occasion First Fence has made a fool of us as a company, their customer services is an absolute joke. We were told we would receive a replacement gate post on Friday at the latest, it has now been a week and despite calling 8 times for an update, we just get told that nobody is available and somebody will call you back (they never call you unless they want money from you). This company is cheap, but the quality of the products reflect this. Poorly manufactured and an absolute embarrassment. I honestly don't understand how they can run a business. If I could give 0 stars I would - stay away from this company. We will never be ordering from them again.